One of the 5 Top Employers Global 2015 is recruiting! Dimension Data is also one of the leading employers in providing Quality Work-Life, Physical & Mental Well-Being. So if you want to work in an environment that stretches your limit and develop yourself personally and professionally, submit your resumes to us, and take a step forward to accelerate your ambition!
Dimension Data is a US$6.7 billion global ICT solutions and services provider for more than 6,000 clients and 26,000 employees in over 58 countries. We seek to help our clients plan, build, support, manage, improve and innovate their IT infrastructures. We combine an expertise in network integration, security, data centre solutions, Microsoft solutions and converged communications & contact centre technologies, with advanced skills in consulting, integration, training and managed services to craft IT solutions for businesses.
For more information, please visit https://www.dimensiondata.com/en-AP.
Job Description
End User Computing Specialists will configure, install, and maintain desktops, laptops, and mobile devices for the corporate clients as well as remote users.
These Specialists will provide technical support to the clients with a goal to maximize user productivity provided with end user client computing technologies.
This position is client-facing service focused and represents a crucial contact point to the end user community.
Job Responsibilities
- Diagnose client computing problems through troubleshooting skills, logic, research, and isolation steps.
- Record all client inquiries, from initial call to incident resolution.
- Coordinate entire support incident for the client, ensuring world class service.
- Maintain current and orderly systems documentation and update as necessary.
- Configure, support and perform routine maintenance of hardware and software for desktops (PC/Laptop) and servers.
- Install and upgrade software.
- Manage orderly rollout of operating system security patching on a regular cycle using automated tools.
- Maintain records of hardware, software and network inventory.
- Become proficient in the software tools utilized by the deskside support team
- Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, copier and local-area network access problems
- Assists in creating documentation materials for end-user frequently asked questions (FAQs).
- Configure approved end-user mobile devices for connectivity to system and troubleshoot basic communication issues.
Requirements:
Any Computing/Engineering discipline
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- Company:
Dimension Data (Singapore) Pte Ltd - Designation:
End User Computing (EUC) Intern, Trainee Consultant - Profession:
IT / Information Technology - Industry:
Computer and IT