Cloudengine Digital Pte. Ltd. – Project Assistant (Intern)

We are seeking a skilled Network Engineer with expertise in LAN, WAN and wireless solution. The ideal candidate will have experience in designing, deploying, and managing enterprise-level IT infrastructure with a focus on ensuring high availability, performance, and security.

Key Responsibilities:

Manages the implementation of projects closed by the field sales team.

Coordinates closely with internal sales, project managers and service resources by communicating project status and success metrics.

Creates documentations and technical knowledge transfer to customers.

Assist sales team on technical proof-of-concepts evaluation.

Maintains knowledge of competitive products as well as complimentary solutions.

Work collaboratively with the field sales, project management, engineering and support teams.

Develops and maintain relationships with prospects, customers, and partners.

Attend in-person meetings with clients to analyse, troubleshoot and diagnose hardware problems

Respond to customer inquiries and assist in troubleshooting and resolving challenges

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

Provide prompt and accurate feedback to customers

To provides technical support to customers by remotely or onsite support according to SLA.

Provides coaching and professional development to team members in order to enhance their product knowledge, technical acumen and technical sales skills.

Lead projects from inception to completion, ensuring timely delivery and adherence to project objectives.