Chirpy Private Limited – Content and Operation Intern

Content and operation

• Development of brand awareness and online reputation
• Administrate the creation and publishing of relevant, original, high-quality content
•  Create a regular publishing schedule
•  Implement a content editorial calendar to manage content and plan specific, timely marketing campaigns. 
• Promote content through social advertising.
• Create, curate, and manage all published content (images, video and written).
• Develop and expand community and/or influencer outreach efforts.
• Engage audience on social media platforms
• Demonstrate ability to map out a comprehensive marketing plan. Drive strategies that are proven by testing and metrics
• Responsible in fulfilling customers orders. Making sure customers receive orders timely.
• Minimise products defects by quality control
• Communicate and reply to customers emails promptly. Building sustainable excellent customer relationships
• smooth efficient service that meets the expectations and needs of customers and clients.
• Overseeing inventory, distribution of goods and facility layout

Qualifications and Experience

• Possesses knowledge and experience in the tenets of traditional marketing. Marketing background is welcomed but not required with relevant work experience.
• Demonstrates creativity and documented immersion in social media. (Give links to profiles as examples).
• Proficient in content marketing theory and application.
• Experience sourcing and managing content development and publishing.
• Exhibits the ability to jump from the creative side of marketing to analytical side, able to demonstrate why their ideas are analytically sound.
• Displays in-depth knowledge and understanding of social media platforms, their respective participants (Facebook, Twitter, Instagram, YouTube, Pinterest etc.) and how each platform can be deployed in different scenarios.
• Maintains excellent writing and language skills.
• Enjoys a working knowledge of the blogging ecosystem relevant to the company’s field.
• Displays ability to effectively communicate information and ideas in written and video format.
• Practices superior time management.
• Is a team player with the confidence to take the lead and guide other employees when necessary. (ie: content development, creation and editing of content, and online reputation management).
• Makes evident good technical understanding and can pick up new tools quickly.
• Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution.
• Possesses great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.