Carzuno is your all-inclusive car subscription - it is the new way to get your own car without buying or leasing. Subscribe in less than 3 minutes, fully flexible, and 100% digital experience.
Carzuno aims to revolutionize car ownership and become the leading car-as-a-subscription company in Southeast Asia. The goal is to enable everyone to get their ideal car and allow them to easily switch cars as their lifestyle changes over time. Just add fuel and enjoy your drive.
Own an experience, not a car.
We’re looking for analytical and creative students to join our team and experience the ground floor opportunity to build a start-up within a billion-dollar industry. This role sits within our growing Concierge team and manage our subscriber and partner relationships. The role is a 360-degree customer-facing role where you will truly own the customer’s journey with Carzuno - from signup to onboarding to delivery to after-sales support.
Responsibilities
- Work side by side with the founding team to scale Carzuno in Singapore and other markets
- Collaborate with internal teams, define and lead projects to attain business objectives
- Strive to provide best in class support through voice/ WhatsApp / email support
- Be the first point of contact for subscribers and partners and address any inquiries
- Collaborate with existing fleet partners on pricing and manage stock inventory
- Manage ongoing communication and regular updates with fleet partners
- Drive growth for Carzuno by helping convert any leads to active subscribers by handholding them through the subscriber’s customer journey
- Troubleshoot issues for subscribers and partners of Carzuno
- Be vigilant to spot risks, security, or fraud issues throughout the contact with the concerned user and alert management as required
- Gather feedback from subscribers, observe front-line issues such as application failure, payment issues, etc. and alert management as required
- Build knowledge about Carzuno and the automotive industry and aim for continuous improvements
- Monitor competitive landscape
- Monitor ROI and KPIs
Minimum Qualifications
- Currently studying for a bachelor’s degree or diploma
- Excellent analytical skills
- Open-minded, curious, and a strong problem solver.
- Tech-savvy
- Strong bias towards action; Must be able to work under constant deadline pressure
- Sense of ownership and pride in your performance and its impact on the company’s success
Preferred Qualifications
- Currently studying for a master’s or MBA degree
- Automotive / eCommerce / car rental / tech industry interest or experience
- A keen eye for detail
Related Job Searches:
- Company:
Carzuno - Designation:
Customer Experience Intern - Profession:
Customer Service / Communications - Industry:
Others