CargoAI is the first and only air freight booking platform that uses data and AI technology to provide Forwarders and Airlines alike the best possible rates. CargoAI will generate personalized reports based on current market trends, route price history, previous orders, space availability and price.
Our innovative startup is disrupting the airfreight industry and have just raise funds to become truly global.
There will be also job opportunities for the ones that want to stay after the internship and work full time.
Customer Success Internships in Successful Startup
We are looking for Customer Succes teamplayers capable of quickly help change the airfreight industry. You will be part of a cross-functional team responsible finding, onboarding, helping customers.
Responsibilities
- Advise customer on inquiries, complaints and comments made on CargoAI support chat
- Providing a service that is highlighted by the warmth of treatment, customer care and fast and effective solutions to emerging situations
- To know in detail our Airline and Forwarder products to support customers on specific queries
- Partner with a number of CargoAI's customers to grow their product usage
- Conduct product demos both in person and online
- Ensure and increase product adoption across the customers internal teams
- Help an entire industry changing outdated processes for good
- Develop and execute a playbook of initiatives and share them with the team
Requirements
- You are great at working with and understanding people, and possess strong communication skills
- You like working with targets and are goal oriented
- You are curious and driven to help our customers succeed
- You are able to set priorities right and have strong organizational skills
- You take the initiative and thrive working autonomously, with minimal supervision
- You want to grow personally and make an impact with your work
Related Job Searches:
- Company:
CargoAI.co - Designation:
Customer Success Internship - Profession:
Logistics / Supply Chain / Transport - Industry:
Logistics