Global competition in the retail and e-commerce services sector is relentless.Technologies are constantly upgrading, customers are increasingly using social media; and every day, the options available to them increase.
New markets, new products, and new channels lead to new business challenges– and opportunities too. For retail and e-commerce companies, the keys to leveraging contact center services to stay competitive are: Effective management of customer relationships, Identifying the most valuable prospects and customers.
Converting this knowledge into improved marketing and sales performance. Providing high quality care that increases customer loyalty,cross-sell opportunity and incremental demand. From lead generation to fulfillment and customer acquisition to warranty support, We understand the needs and demands of today’s tech-savvyconsumer. Our comprehensive suite of omnichannel customer service solutions enables retailers, resellers, e-commerce and catalog companies to
Gain customer insight and knowledge•Identify opportunities between each stage of the customer life-cycle. Maximize customer satisfaction and loyalty Drive low cost-per-transaction/sale; and offer a 360-degree customer life cycle support
- reading, monitoring and responding to my email
- answering calls and liaising with clients competently
- preparing correspondence on my Behalf
- delegating work in the absence Company Head
- managing Company Head's calender & diary
- planning and organising meetings
- organizing travel and preparing complex travel itineraries
- attending meetings on my behalf
- taking action points and writing minutes
- preparing papers for meetings
- taking dictation
- planning, organising and managing events
- conducting research
- drafting communications on your my behalf
- preparing presentations
- managing and reviewing filing and office systems
- typing documents
- sourcing and ordering stationery and office equipment
- managing projects
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- Company:
Cafe Gourmet Pte Ltd - Designation:
Personal Assistant - Profession:
Customer Service / Communications, General Management, Marketing / Public Relations - Industry:
Accountancy, Computer and IT, Retail / eCommerce