AXS Pte Ltd. was founded in year 2000 on the notion of bridging the digital barrier between consumers and business organisations. With a remarkable 23-year track record in catering to the bill payment needs of both consumers and organisations on a multi-channel ubiquitous platform, AXS has emerged as the foremost payment solutions provider in Singapore. To date, we have processed over 650 million bills with total payment value exceeding $210 billion for Singapore residents. Over one million consumers every month continues to access AXS’s extensive range of over 600 bill payment services through our network of kiosks, mobile app and Internet portal. With a strong foothold in Singapore’s digital payments industry, AXS’s next step is to transform into a regional cloud-based payment solutions provider. AXS plans to not only deliver a more powerful and seamless payment experience to organizations and consumers regionally, but also strengthen and innovate existing business operations, creating more value for all AXS’ consumers and organisations. Here at AXS, we believe that life is short and should be spent on what matters. Which is why AXS is going beyond bill payment to bill management services for our users. Providing an efficient, effortless and safe payment experience, AXS aims to give our users access to all that life has to offer, uninterrupted.
Responsibilities:
1. Onboarding Coordination
Act as the primary liaison between the sales team, merchants, and internal stakeholders (Business Ops, Risk, Compliance, Tech, Deployment Team) to expedite onboarding.
Verify merchant documentation (KYC, contracts, bank details) and ensure compliance with AXS and regulatory standards (e.g., MAS, PCI-DSS).
Perform accurate data entry of merchant details into internal systems (CRM, onboarding trackers, and databases) and ensure information integrity throughout the process.
Track onboarding progress and SLA timelines to ensure prompt merchant activation.
Proactively coordinate with relevant teams to maintain SLA compliance.
2. Operational Backend Support
Process merchant applications, conduct preliminary risk assessments, and escalate complex cases.
Coordinate with relevant teams to set up merchant accounts, payment gateways, and POS integrations.
Resolve onboarding bottlenecks (e.g., missing documents, technical issues) to minimize delays.
3. Merchant Communication & Training
Guide merchants on onboarding requirements, AXS systems, and troubleshooting.
Conduct basic training sessions (or create guides) for merchants on dashboard usage, settlement cycles, and reporting.
4. Data Reporting
Compile, validate, and report week-on-week performance metrics across merchant acquisition and team productivity.
Coordinate data submissions across departments to ensure completeness and accuracy of reports.
Requirements:
Diploma or Degree in Business Administration, Data Analytics, Finance, or related disciplines.
1–3 years of experience in business operations, reporting, or sales administration.
Solid analytical and reporting skills with strong Excel proficiency (pivot tables, charts, formulas).
Meticulous with details, yet fast in execution — able to balance accuracy with urgency.
Strong communicator and natural collaborator who thrives in a high-energy, fast-moving environment.
Proactive, resourceful, and relentless in solving problems and driving results.
Kindly note that only shortlisted candidates will be notified.
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AXS Pte Ltd - Designation:
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Kallang