Company
Alpheaus Pte Ltd
alphaeus.com.sg
Designation
Service Desk
Date Listed
10 May 2024
Job Type
Entry Level / Junior Executive
Full/PermFree/Proj
Job Period
Immediate Start, For At Least 6 Months
Profession
IT / Information Technology
Industry
Computer and IT
Location Name
Changi Business Park Central 2, Changi Business Park, Singapore
Address
51 Changi Business Park Central 2, Singapore 486066
Map
Allowance / Remuneration
$2,000 - 2,300 monthly
Company Profile
Our company is a IT outsourcing company, supporting Singapore IT industry. Project based in Island wide.
Job Description
Service Desk | Cert Provided| No Experience Required | East
About the job:
- Answering incoming calls and making outbound calls to customers.
- Manage incoming emails.
- Provide Live-Chat support.
- Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
- Ensuring accurate and complete documentation of customer interactions and transactions in the system.
- Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.
About you:
- Minimally Nitec qualifications in IT related disciplines
- Minimum 1 year Customer Service Experience in technical or non-technical call center environment
- Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
- Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
- Basic computer skills and proficiency in typing are also important.
Other:
- Working hours: 5.5 days (Alternate)
Benefic:
4 certificate provided, T&C applicable.
Application Instructions
Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.
Kindly note that only shortlisted candidates will be notified.
Related Job Searches:
- Company:
Alpheaus Pte Ltd - Designation:
Service Desk - Profession:
IT / Information Technology - Industry:
Computer and IT - Location:
Tampines
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