Alphabit Consulting Pte Ltd – Customer Service Associate

Company
Alphabit Consulting Pte Ltd
mworks.asia
Designation
Customer Service Associate
Date Listed
22 Oct 2018
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
Customer Service / Communications
Industry
Others
Location Name
Central Business District (CBD)
Allowance / Remuneration
$2,000 - 3,000 monthly
Company Profile

ABCC is a world-class cryptocurrency exchange. Embracing the philosophy  of blockchain technology - open, frictionless and participatory  ecosystem, we have placed value investing at the core of our values.  ABCC endeavours to provide our users with a safe, stable and speedy  blockchain digital asset investment and trading platform.

Job Description

Do you love and thrive on the excitement of delivering top-notch customer service? 

Do you have a positive attitude at work and strong sense of empathy?

 We are looking for someone like you to:

  • Build strong relationship with our customers, and maintain the company’s image
  • Respond to customer enquiries and issues promptly, with completeness and accuracy
  • Liaise and follow up with relevant departments to resolve issues and complaints, with satisfaction
  • Provide customer feedback to internal stakeholders to identify opportunities to raise the bar on customer experience
  • Ensure adherence to the company’s policies and procedures
  • Contribute to continuous improvement of overall process efficiency and level of service delivery
  • Perform ad hoc duties, participate in key initiatives/projects as required

Requirements:

  • Tertiary graduate (Diploma/Degree)
  • Minimum 1 to 3 years relevant experience in customer service, preferably in cryptocurrency exchange or financial services  
  • Possess a strong command of written and spoken English
  • Proficiency in Chinese language will be an added advantage  
  • 5-day work week, able to commit to rotating shift work (with allowance)
  • Customer-First mindset, and a clear communicator
  • Excellent team player, with a strong sense of ownership and self-accountability
  • Highly adaptable, with good problem-solving skills
This position is already closed and no longer available.  You may like to view the other latest internships here.

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