Albatross CX is the leading customer experience agency dedicated to helping premium and luxury brands transition from a transactional to a relationship model. Through customised programmes combining multi-touchpoint evaluation, voice of the customer analysis, staff assessment, and training, we provide a solid platform that elevates brand experience from satisfying to inspiring, and builds emotionally-engaged customer relationships that last.
We presently serve over 200 luxury and premium brands across a wide range of market segments: cosmetics, fashion, watches & jewellery, automotive, travel and more. With 17 offices in Asia, Europe, the Middle East, and the Americas and a diverse team representing 26 nationalities, we are a truly global company with a passion for superior customer experience that is internationally consistent and locally relevant.
Job Description
As the Operations Coordinator, you will be reporting directly to the Operations Manager on the below responsibilities:
- To work on a large-scale development of the database of Customer Experience Evaluators
- To manage the timely assignment and execution of fieldwork as per company standards, specific mission/client requirements and project schedule
- To ensure the quality of the field surveys, their timely collection and electronic submission.
- To manage the timely validation of the field surveys by elaborating a strategy based on the Business Unit Operations resources and the projects forecast
- To maintain good professional relationships with your Customer Experience Evaluators and Global Operations Support team to timely handle feedback in a true spirit of cooperation, team work and customer satisfaction.
Requirements & Qualifications
Educational Qualifications:
- Currently pursuing bachelor’s degree or a recent graduate in any field
Skills and Knowledge:
- People-oriented and comfortable in communicating with diverse group of nationalities.
- Strong analytical thinking and able to perform efficiently in a fast-paced, multi-cultural environment
- Strong knowledge and passion for the luxury and premium markets and retail operations will be a plus
- Good time management, able to multi-task and meet tight deadlines
- Exceptional knowledge of MS Office, advanced proficiency in Excel
- Comfortable in picking up online tools
- Fluent in English. If you are fluent in other languages, that will be a plus.
- Strong management reporting skills
- Able to efficiently communicate with different teams
- Basic negotiation, decision-making, problem solving, influencing skills.
Commitment level: Minimum 3 full months
Related Job Searches:
- Company:
Albatross CX - Designation:
Operations Coordinator - Profession:
Admin / Secretarial - Industry:
Retail / eCommerce