AAM Advisory Pte Ltd – IT Technical Support

Installing and configuring computer hardware operating systems and applications

Review of Existing IT Platforms and Services

monitoring and maintaining computer systems and networks;

talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;

troubleshooting system and network problems and diagnosing and solving hardware or software faults;

replacing parts as required;

providing support, including procedural documentation and relevant reports;

following diagrams and written instructions to repair a fault or set up a system;

supporting the roll-out of new applications;

setting up new users' accounts and profiles and dealing with password issues;

responding within agreed time limits to call-outs;

working continuously on a task until completion (or referral to third parties, if appropriate);

prioritizing and managing many open cases at one time;

rapidly establishing a good working relationship with customers and other professionals, such as software developers;

testing and evaluating new technology;

Conducting electrical safety checks on computer equipment.

Review of Existing IT Platforms and Services

Other ad hoc projects and duties as determined by direct report

the ability to think logically;

a good memory of how software and operating systems work;

excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution;

the ability to work well in a team;

problem solving skills;

a strong customer focus;

the ability to prioritise your workload;

 Attention to detail.