99.co – Customer Happiness Intern

99.co is looking for a Super Intern (Happiness) to join our diverse team of people who are passionate about taking the real estate industry properly into the age of technology through innovation and a desire to solve its multitude of challenges.

What you'll do:

• A double agent: be the voice of the team when talking to users, and the voice of our users when feeding back feature requests to the team
• Keep track of client feedback and feature requests, communicate it with the team to further improve our digital product
• Address support tickets and identify top user issues; work with the larger team to proactively find relevant solutions.
• Answer general questions about us via in-app chat/e-mail/phone calls/SMS
• Compile and update FAQs /self-help guides to educate and address client needs
• Engage with the 99.co community through various social media channels; provide friendly and personalised support as and when required
• Assist with projects; such as streamlining of support workflow processes as and when required

What you have/are/will be:

• Communicate fluently and comfortably in English, and conversational Chinese
• The ability to write and create content creatively and effectively
• A passion for making a difference for our users
• Relentlessly resourceful at problem-solving
• Be responsive and take initiative
• A healthy curiosity to learn about various aspects of the industry
• A keen eye for detail
• A desire to learn, grow and contribute beyond the immediate job scope