JW Way Private Limited – Telemarketing Officer

Welcome to JW WAY.

We believe great salespeople aren't born; they're developed.

JW WAY is a sales enablement and customer engagement platform that provides sales professionals with the infrastructure, training and support they need to succeed. Our platform combines two key areas of support: a dedicated telemarketing team that helps generate appointments for sales agents, and a structured development programme that provides training, mentorship and ongoing sales support.

Our work is about more than making a sale. It's about building trust, communicating honestly and helping people make informed decisions.

Since our incorporation in 2022, we've had the privilege of working with people from many different backgrounds. Some came to us with years of sales experience. Others had none. What they shared was a willingness to learn, try and grow.

That's why training and development are central to how we work. From learning how to communicate confidently with customers over the phone to developing the skills needed to conduct effective sales presentations, we believe good communication and sales skills can be taught, practised and improved.

At JW WAY, we're building an environment where people have the opportunity to develop their skills, learn from experienced mentors and grow into confident communicators and sales professionals.

Telemarketing Officer (Internship)
No Cold Calls | No Telesales

 Appointment-setting only

Salary: S$13/hour OR S$1,000–S$1,200 per month (depending on experience and inclusive of incentives)

We are looking for someone who enjoys talking to people and is cheerful and confident on the phone.

This is not a hard-selling or telesales role. You will speak with customers from our approved lead lists, follow up on their interest, and arrange appointments for our Sales Team.

If you are starting your career and want to build confidence in professional communication and customer engagement, this is a great opportunity to learn through real-world conversations and hands-on coaching.

What You’ll Do

• Make outbound calls to customers from warm and approved lead lists — no cold calling

• Speak with customers professionally and arrange appointments for our Sales Team

• Follow up with customers on appointments and enquiries

• Accurately record customer information, call outcomes and appointment details

• Coordinate appointment information with the Sales Team

• Provide basic administrative and operational support where required
  
  

What You’ll Learn

You will receive structured training and coaching in professional phone communication, including:

• Phone etiquette and customer communication

• Tonality, pacing and clarity of speech

• How to sound natural, confident and engaging on the phone

• Active listening and responding to different customer personalities

• How to handle common customer responses professionally

• How telemarketing and customer engagement support wider sales and business operations

These are transferable communication skills that can be applied across sales, marketing, customer service, business development and other client-facing careers.

Who We’re Looking For

• Singaporeans / PRs only

• Fluent and confident in spoken English

• Comfortable speaking clearly and audibly over the phone

• Enjoys talking and interacting with people

• Willing to learn, practise and try new communication techniques

• Open to coaching and feedback

• Friendly, organised and responsible

• Accountable and able to follow through on assigned tasks

• No prior telemarketing experience required — training will be provided

Most importantly, you don't need to arrive knowing how to be a great telemarketer. We are looking for someone who is willing to learn, enjoys communicating with people and isn't afraid to pick up the phone and try.