The Learning Experience
This isn't a "make coffee and sit in the corner" internship. You'll be placed at the heart of a growing education centre, working directly with parents, students, and a senior mentor who will guide you through every part of the role. By the time you leave, you won't just have something to put on your resume. You'll have real, practised skills that most fresh graduates don't get until years into their career.
Here's exactly what you'll develop:
Customer Journey Mastery
You'll see and own every touchpoint a family experiences, from the moment they walk in to the moment they commit. You'll understand what makes a customer stay, convert, and come back.
Sales & Persuasion Skills
You'll learn how to have natural, confidence-building conversations that move parents from curious to committed without being pushy. A skill that transfers to every industry and every career stage.
Operations & SOP Management
You'll work within a structured, process-driven environment and learn how great operations actually run from opening to closing, trial bookings to class changeovers.
Communication & Stakeholder Management
You'll handle real conversations with parents, coordinate with tutors, and loop in the right people at the right time. You'll get comfortable managing expectations and navigating difficult interactions.
Throughout it all, a dedicated senior team member will mentor you, give you regular feedback, and help you connect what you're doing day-to-day to the bigger picture of how a customer-first business operates.
JOB DESCRIPTION
- Create a warm and inviting First Impressions
- Ensure the centre is clean, neat, and ready before operations begin
- Greet and attend to walk-in parents and students warmly
- Answer questions on class timings, rooms, and logistics accurately
- Manage proper closing of the centre at end of shift
Drive Trial Bookings & Attendance
- Have natural, persuasive conversations with walk-in parents about our programmes
- Explain trial lesson options clearly and confidently
- Coordinate trial bookings within our systems (we'll train you on SOPs)
- Ensure smooth trial day experience - greet students, handle forms, coordinate with tutors
Support Seamless Class Operations
- Ensure students are in the right class at the right time
- Handle immediate onsite issues calmly (confused students, teacher delays, room mix-ups)
- Support smooth transitions between classes
- Escalate appropriately when needed
Be the Onsite Communication Hub
- Acknowledge parent queries warmly and professionally
- Use our Playbook for common questions (we'll provide this)
- Document follow-up needs clearly for the team
- Never leave parents hanging - always ensure someone owns the next step
JOB REQUIREMENT
Must-Haves:
- Currently pursuing a Diploma or Degree in hospitality or any other related field
- Genuinely enjoy interacting with kids and families
- Comfortable holding conversations in English in a warm, clear, and professional manner
- Reliable and organised - you show up on time, follow through, and pay attention to detail
- Willing to commit to the full internship schedule
Nice-to-Haves:
- Prior customer service experience (retail, F&B, tutoring, volunteering all count)
- Interest in education or the enrichment industry
WORKING HOURS
- Onsite role based in Singapore
- 4 weekdays & 1 Weekend
- Weekday: 12 to 9pm
- Weekend: 9am to 6pm
Include:
Your resume & answers to our application questions
Related Job Searches:
- Company:
Explorer Academy - Designation:
Customer Support (Intern) - Profession:
Customer Service / Communications - Industry:
Early Childhood Care and Education