Amcor is a global leader in developing and producing responsible packaging solutions across a variety of materials for food, beverage, pharmaceutical, medical, home and personal-care, and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains through a range of flexible and rigid packaging, specialty cartons, closures, and services. The company is focused on making packaging that is increasingly lighter weight, recyclable and reusable, and made using an increasing amount of recycled content. In fiscal year 2023, 41,000 Amcor people generated $14.7 billion in annual sales from operations that span 218 locations in 41 countries. NYSE: AMCR; ASX: AMC
Amcor has six business groups:
- Flexibles Europe, Middle East & Africa (AFEMEA)
- Flexibles North America (AFNA)
- Flexibles Latin America (AFLA)
- Flexibles Asia Pacific (AFAP)
- Rigid Packaging (ARP)
- Specialty Cartons (ASC)
Amcor Flexibles Singapore (SEA Healthcare)
Amcor is a global leader in developing and producing responsible packaging solutions across a variety of materials for food, beverage, pharmaceutical, medical, home and personal-care, and other products.
With state-of-the-art facilities in Singapore and Malaysia, our SEA Healthcare business specializes in providing innovative and reliable healthcare packaging solutions that ensures the safety and sterility of healthcare products.
www.amcor.com
Principal Accountabilities
Sales Order Processing (The following to be carried out on a timely basis):
- Receive and enter orders into the system, acknowledge customers’ P.O.s on time
- For new customers, arrange with customer to complete credit application form, establish custom exemption status and freight arrangements where applicable.
- Update weekly delivery schedule & update open order items that already shipped.
- Update order quantities on MS/MRP.
- Liaise with customers on current and forecast orders, monitor status of ordering, inventory and outstanding accounts.
- Prepare shipping documentation, invoices, etc. for goods dispatch/delivery amendment and cancellation.
- Liaise with Production, Planning, Purchasing and Warehouse to ensure order fulfilled as per requirements e.g. timely delivery.
- Perform the above for sample requests where applicable.
- Any other tasks related to order fulfillment (including unique requests).
Customer Service:
- Handle customer enquiries and maintain good customer relations.
- Respond to customer complaints and forward to QA for investigation.
- To follow with QA to close complaints.
- Other related customer service work.
Administrative and others:
- Create and maintain Bill of Material.
- Provide administrative support to Sales.
- Follow up payment from customer ensure AR record current.
- Prepare Monthly reports.
- Perform periodic stock count and reconciliations.
- Coordinate freight management within scope of responsibility and monitor freight costs as well as services provided by the agent.
- Ability to maintain and monitor internal controls and flow of documents; and ensure that documents are filed in an orderly manner.
- Prepare pre custom clearance and liaise with custom officer if any issue arise.
- Month end billing for consignment stock.
- To update the documents and file on timely manner
- Other related administrative work.
Kindly note that only shortlisted candidates will be notified.
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- Company:
Amcor Flexibles Singapore Pte Ltd - Designation:
Customer Service Associate - Profession:
Customer Service / Communications - Industry:
Manufacturing Food / Lifestyle / Packaging - Location:
Tuas