United FMO is a fast-growing, modern logistics company in Singapore specialising in haulage, trucking, dangerous goods (DG) handling, petrochemical logistics, and last-mile delivery. We support major MNCs across Singapore and Malaysia with reliable 24/7 transport solutions, backed by a strong operations team and a fleet of prime movers, vans, and trucks.
We are known for our operational excellence, safety compliance, and fast turnaround, serving industries such as petrochemicals, e-commerce, pharma logistics, and corporate deliveries. With expanding warehouse operations and new digital initiatives (including our own delivery management systems), United FMO offers interns a unique opportunity to experience real, hands-on logistics work in a dynamic environment.
Join us if you’re looking for a high-growth, fast-paced environment where you can learn, contribute, and make an impact.
We are looking for a responsible, proactive, and detail-oriented Customer Service Executive to manage day-to-day coordination for our haulage and logistics operations. You will be the key point of contact between customers, drivers, operations teams, and external stakeholders such as port authorities and depots. This role requires strong communication skills, accuracy, and the ability to work in a fast-paced environment.
Key Responsibilities
1. Customer Coordination
Handle job requests from customers via email, WhatsApp, phone, or portals.
Create, update, and manage job orders/job sheets accurately.
Provide timely updates on job status, delays, exceptions, and completion.
Assist in resolving customer queries professionally.
2. Operations Support
Liaise with drivers to assign jobs and ensure they receive correct documents (permits, seals, instructions, etc.).
Monitor vessel ETAs, port cut-off times, and depot operating hours.
Coordinate with depots, yards, and port operators for collection, delivery, and clearance matters.
Track trucks and shipments to ensure on-time execution.
3. Documentation & Systems
Prepare delivery orders (DOs), permits, invoicing support, PODs, and job documents.
Ensure all details are correctly captured in internal systems or client platforms.
Maintain accurate records for billing and audit purposes.
4. Issue Management
Escalate urgent matters such as delays, port congestion, missing documents, or special customer requirements.
Work closely with operations to resolve issues promptly.
Requirements
Minimum 1 year of experience in logistics, haulage, freight, or customer service (preferred).
Strong communication skills and ability to work under pressure.
Proficient in email handling, Microsoft Excel/Sheets, and basic system navigation.
Good teamwork and problem-solving skills.
Able to multitask and handle fast-paced operations.
Knowledge of portnet, haulage processes, DG handling, or vessel operations is a bonus (training will be provided).
What We Offer
Competitive salary and performance-based increments.
Training in port processes, vessel workflows, DG compliance, trucking operations, and customer handling.
Supportive, fast-paced working environment.
Opportunities to grow into Senior CS, Planner, or Operations roles.
Kindly note that only shortlisted candidates will be notified.
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- Company:
United FMO Pte Ltd - Designation:
Customer Service - Import / Export - Profession:
Customer Service / Communications - Industry:
Logistics - Location:
Clementi