DowTechie is human centric company. Our people are highly skillful, insights and deep industry experience as needed to shape client requirement. Our main focus on technologies related to digital disruption, competitive agility, operating and business model, as well as the future workforce, helps our clients find future value and growth in a digital world. We offer highly objective points of view with emphasis on business, technology and analytics, leveraging our deep industry experience. That’s high performance, delivered.
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Requirement
BS degree in Information Technology, Computer Science or relevant field. 3 years work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Hands-on experience with Windows/Linux/Mac OS environments. . Familiarity with remote desktop applications and help desk software (eg. Zendesk). Excellent problem-solving and communication skills. Ability to provide step-by-step technical help, both written and verbal.
Responsiblity
Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues, including account setup and network configuration. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed time limits. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers). Provide prompt and accurate feedback to customers. Refer to internal database or external resources to provide accurate tech solutions. Ensure all issues are properly logged. Prioritize and manage several open issues at one time
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- Company:
Dow Technologies and Systems - Designation:
Technical Support Engineer - Profession:
IT / Information Technology - Industry:
Computer and IT