Southeast's fastest-growing prop-tech startup is looking for a Customer Happiness Executive to join our diverse team of people who are passionate about taking the real estate industry properly into the age of technology through innovation and a desire to solve its multitude of challenges. Read all about us here: https://www.99.co/team
This is not your typical customer support/service role. We're looking for a double agent: someone who will advocate for the good that 99 does to the real estate industry in Singapore, and yet stand firmly by our users and their frustrations when feeding back requests to the team.
You will need to solve problems on the fly and apply creativity to many situations. Your work will help to shape and improve our product, while your personality is an important part of our users' experience with 99.
What you'll do:
- A double agent: be the voice of the team when talking to users, and the voice of our users when feeding back feature requests to the team
- Keep track of client feedback and feature requests, communicate it with the team to further improve our digital product
- Address support tickets and identify top user issues; work with the larger team to proactively find relevant solutions.
- Answer general questions about us via in-app chat/e-mail/phone calls/SMS
- Compile and update FAQs /self-help guides to educate and address client needs
- Engage with the 99.co community through various social media channels; provide friendly and personalised support as and when required
- Lead projects; such as streamlining of support workflow processes as and when required
What you have/are/will be:
- Communicate fluently and comfortably in English (written and spoken)
- The ability to write and create content creatively and effectively
- A passion for making a difference for our users
- Relentlessly resourceful at problem-solving
- Be responsive and take initiative
- A healthy curiosity to learn about various aspects of the industry
- A keen eye for detail
- A desire to learn, grow and contribute beyond the immediate job scope
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- Company:
99.co - Designation:
Customer Happiness Executive - Profession:
Customer Service / Communications - Industry:
Real Estate