ZTO Singapore Logistics
Our journey begins when the only major delivery player in Singapore is Singapore Post. Back then, eCommerce was just gaining traction and there were no APPS or efficient processes for eCommerce product delivery. We were just using delivery printouts on paper and a pen to organize local door to door delivery. Sorting of parcels were done in small warehouses or in public car parks.Today, we are now a group of veterans in the last mile logistic sector with hands-on experience of more than 10 years.
Our Mission
To keep the delivery process simple, efficient and secured for our customers and to strive for performance that exceeds their expectation.
Our Products
- 48 Hours Delivery
- Next Day Delivery
- Overseas Warehouse Service
- Air & Sea Freight
- Customized one stop full-fledged delivery solution
Our Company Values
Integrity
We act with integrity in all we do and we are proud of the integrity, sincerity and transparency our employees demonstrate each day.
Accountability
Whether you are a sender or recipient,our strong capability translates to smooth and worry-free delivery process for you.
Respect
All employees should respect each other. We do not tolerate any kind of discriminatory behavior, harassment or victimization among us and towards our customers.
Service
We are resolute in keeping the delivery process simple, efficient and secured for our customers and to strive for performance that exceeds their expectation. With this belief, we look forward to building a mutually beneficial long-term relationship with all our customers!
- Monitor customers shipments status and provide of excellence customer services at all time.
- Provide immediate support to Team Leader, Manager and Management.
- Handle all telephone inquiries for both air and sea freight.
- Provide sales support to new and existing customer accounts by interfacing with the customers in the areas of order processing, client on-boarding, credit and billing process etc.
- Prepare invoice to customers and follow up with payment status.
- Follow-up of shipment status with Overseas or other relevant local Offices for customers to ensure prompt arrival of shipment.
- Co-ordinate with Warehouse and Logistics Department on the booking, pickup and delivery of cargo for both air and sea freight.
- Update / key in of customer information into Internal Database Systems and reconcile of AR (customers) report for monthly and yearly financial closing.
- Manage internal coordination for timeline management (excellence teamwork).
- Build positive rapport and relationships both internally with colleagues and externally with clients, prospects and vendors (delivery drivers).
- Must be able to communicate to China clients in Mandarin and able to read Chinese.
- Other ad-hoc duties as per assigned by managers and/or management.
Working Hours:
5.5 Day Week:
09:00hrs – 18:00hrs Weekdays
09:00hrs – 13:00hrs Alternate Saturdays
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ZTO Singapore Logistics - Designation:
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Logistics - Location:
Clementi