Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.
We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.
Job Responsibilities
User Support & Incident Handling
- Provide first-level IT support via phone, email, and chat.
- Log, categorize, and prioritize incidents and service requests using ServiceNow.
- Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
- Monitor ticket queues and ensure timely resolution in line with SLAs.
- Maintain clear communication with users throughout the support lifecycle.
Knowledge & Documentation
- Update and maintain internal knowledge base articles.
- Document troubleshooting steps and resolutions for future reference.
- Contribute to continuous improvement of support documentation and workflows.
IT Provisioning & Access Management
- Install and configure software and basic hardware.
- Set up network access, printers, and shared resources.
- Manage user permissions and license allocations.
- Ensure compliance with internal security and access policies.
Collaboration & Process Improvement
- Work closely with other IT teams to resolve complex issues.
- Participate in service improvement initiatives and feedback loops.
- Support audits and reporting related to ITIL processes and SLA metrics.
Job Requirements
- Diploma in any relevant field.
- Minimum 1 year of experience as IT Help Desk/IT Support or with working IT knowledge supporting global teams are welcome to apply.
- ITIL Foundation certification is advantageous.
- Can maintain and update knowledge-based articles.
- Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
- Collaborate with other IT teams to ensure seamless service delivery.
- Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
- Able to perform business tasks in English (reading, writing, speaking).
- Able to communicate effectively with Chinese-speaking stakeholders in Mandarin is a plus.
Working Conditions
Location: TUAS SOUTH
Work Hours: Monday to Friday, 8AM to 5PM
Environment: Collaborative and inclusive workplace with opportunities for professional development
Salary: Competitive monthly salary based on experience and qualifications
Related Job Searches:
- Company:
Yuka Pte Ltd - Designation:
IT Helpdesk - Profession:
IT / Information Technology - Industry:
Computer and IT - Location:
Tuas