Yours – Fulfillment Operations Associate

Roles & Responsibilities:

The Fulfillment Operations Associate is a cross-functional role in the operations team, that includes inbound processing, order fulfillment, order packaging, and customer returns processing. The primary responsibility will include safe, secure, and accurate fulfillment of online customer orders. Additional responsibility will include inventory management, maintaining data records, packaging inventory management, and order return processing including inspection.

 If you like everything about gift packing, this job is for you!

Key Accountabilities:

• Order Fulfillment
  • Prepare the orders for fulfillment 
  • Package the products  
  • Manage the shipping of each order processed and update the operations team with the tracking IDs
  • Arrange for pick-up and delivery of the orders
• Inventory Management
  • Efficiently arrange, segregate and count the product and packaging inventory 
  • Maintain the inventory data everyday to ensure accuracy in supply chain management
  • Document quality checks and enter into the system
  • Ensure cleanliness in the inventory storage area at all times
• Quality Control
  • Ensure quality of the packaging is as per the brand guidelines
  • Ensure that the inventory area is always clean and hygienic 
  • Ensure delivery of products is in stipulated time frame
  • Perform other duties as assigned by management or customer in a highly automated pick/pack environment.

Required Education and Experience:

• High School Diploma or Equivalent, preferred
• 0 to 12 months experience in e-commerce preferred
• Knowledge of Excel is mandatory
• Experience working with and managing 3rd party partnerships preferred
• Fluent in English