Wilhelmsen is a global maritime industry group founded in 1861. We have the biggest maritime network in the world, with a presence in over 2 200 locations globally. We serve over half of the worldwide merchant fleet with products and services, and supply crew and technical management for some of the most complex vessels in the world. We also develop new and daring solutions, shaping the maritime industry for the future. Our investments seek to explore and develop new opportunities within the energy-, offshore- and maritime industry. With thousands of colleagues in more than 70 countries, we take competence, sustainability, innovation and unparalleled customer experiences one step further. For more information, please visit http://www.wilhelmsen.com/about-wilhelmsen/
Responsibilities :
- Coordinate all :
- Ships Agency Service Agreement related jobs
- initial arrangements related to a spot port call where requested by the customer
- Ensure that all appointments are handled without delay and assigned to Operation
- Monitor the execution of the port call and work closely with Operations to ensure that we meet the customers’ expectations
- DA handling, including correct data input, monitoring, verification and processing
- Provide ships agency support and advice to customers, Customer Coordinators and Sales
- Assist and support the Ships Agency group on administrative, technical and commercial issues
- Use customer specific information related to Ships Agency in order to pro-actively promote our products and services to customers and engage actively in finding solutions to customer’s challenges
- Ensure adherence related to regulatory issues pertaining to Ships Agency
- Gather information required to help investigation and resolution in Final DA Settlement disputes
- Follow up complaints/non-compliances through improvement/complaint system in place
Requirements :
- Minimum Diploma in Business Administration, Maritime Business or similar discipline
- Preferably 2 to 3 years of relevant working experience from the marine industry, preferably ships agency operations
- Able to work independently and systematically
- Able to meet deadlines through good time management and allocation of priorities
- Positive attitude and excellent service mindset
Related Job Searches:
- Company:
Wilhelmsen Ships Service (S) Pte Ltd - Designation:
Global Agent - Profession:
Logistics / Supply Chain / Transport - Industry:
Marine and Offshore Engineering