It aims to build an IP/IT integrated service platform with global 7*24-hour service capability for one-stop solutions for Chinese.
Headquartered in Hong Kong, we also have 5 global technical service centers in Hong Kong, Singapore, Germany, South Africa and the United States, with operations in 50+ countries and regions on 6 continents, providing 7*24 on-the-ground services.
There are 4 major technical service centers in China, including Beijing, Hangzhou, Shenzhen and Chongqing, with business in 40+ cities including all provincial capitals in mainland China, providing 7*24 all-day landing services.
- Global 7*24 hours onsite technical service:
-- (1)Global logistics and customs clearance services
-- (2)Global solutions on the ground
--- Integrated server room solutions for large data centers-Integrated cabling project/relocation project/network project/server project, etc.
--- Integrated information system integration for campus buildings-Comprehensive weak electrical engineering / wired network / wireless network / monitoring system / access control system / telephone system / video conferencing system / intelligent construction and upgrade, etc.
--- Cloud-System Construction/Migration Engineering
-- (3)Global 7*24 integrated maintenance service
-- (4)Global spare parts service
-- (5)Global Equipment Rental Services
-- (6)Global Chinese/English/Malay/Indonesian/Russian multilingual technical certification training services
-- Global Chinese/English/Japanese/Korean/Russian/Spanish multilingual professional call center services
- Global Marketing:Aim to provide global marketing for China creation -Currently can provide face recognition/enterprise SaaS cloud service/AI/BI/SDWAN solutions.
- Custom Software Development:We can provide network monitoring/security defense/face recognition/ERP/Big Data/SDWAN, etc.
主要客户为腾讯、阿里巴巴、字节跳动等
• Expand customer channels and establish deep customer relationships, including manufacturers, service providers and end customers;
• Customer service demand tracking, quotation, discussion, secondary update quotation;
• Supply chain management, outsourcing channel search, outsourcing demand inquiry, confirmation of service content, order;
• Confirm the order, follow up the customer PO, internal order and project approval, confirm the start of the project;
• Dealing with abnormal situations during the project, controlling risks, managing customer complaints, and managing quality;
• Project closure, acceptance and collection;
• Cooperate with the establishment of various processes, systems, norms, mechanism and template customization of sales channel management, as well as the testing and use of various tools;
• Cooperate with the service line to customize and standardize service products;
• Undertake other temporary or phased tasks assigned by superiors;
Job requirements:
• Must be proficient in Chinese, English must be specific listening, speaking, reading and writing at least intermediate level;
• Able to bear hardships and withstand pressure; Can accept continuous overtime and continuous working intensity;
• Ambitious, driven and self-demanding;
• Extroverted personality, interested in marketing and sales work;
• Able to accept comprehensive chores, such as HR, administration, warehouse and other assistance work;
• Can accept the operation mode of small company, all kinds of standardized procedures are not ready-made;
• A background in finance, accounting, finance or business is preferred;
工作职责:
• 建立客户关系梯队,建立客户梯队的客户,包括厂家梯队,服务商梯队,最终客户等各种方式;
• 客户服务需求跟踪、投诉、讨论、二次更新报价;
• 供应链管理,关键词排序,搜索需求询价,确认服务内容,下单;
• 确认下单,追查客户PO,内部下单和立,确认启动项目;
• 项目过程中的异常情况处理,风险把控,客户投诉管理,质量管理;
• 项目收尾,验收,签收;
• 配合建立销售领导管理的各类流程、体系、规范、机制和模板定制,以及各类工具的测试和使用;
• 配合服务线的定制化,做;
• 承接上级交代的临时性或阶段性的其他任务;
部门需求:
• 必须华人,英语必须具体听说读写至少中级能力以上;
• 能吃苦耐劳,扛得住压力;能接受持续性加班和连续性工作强度;
• 有野心,有冲劲,自我要求高;
• 性格偏外向,对市场和销售类工作有兴趣;
• 能接受综合类的杂事,例如人事、行政、仓库等其他类的工作;
• 能接受小公司道模式,各种规范流程等都非现成的;
• 有财务,会计,金融或商科背景的优先;
Related Job Searches:
- Company:
Titanicom Tech Limited - Designation:
Sales Assistant 销售助理 - Profession:
Marketing / Public Relations - Industry:
Computer and IT - Location:
Geylang