We make life better
We create new forms of comfort and convenience by responding to the needs of today and anticipating the needs of tomorrow.
Focused on the future, we continuously invent new forms of comfort and convenience. We create new paradigms that turn conventional wisdom upside down. We respond to today’s needs and identify the needs of tomorrow, and we are committed to making people’s lives better. That is our promise.
We provide comfort and convenience in both familiar and entirely new forms. We help to make the urban environment and the lives of people living and working in them richer and more pleasant. We listen carefully to our customers to create services that meet the needs of the times and enhance sustainability. This thinking underpins all our interactions with all our stakeholders.
As a Customer Service Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations.
Responsibilities:
- Attend to customer enquiries, feedback and complaints via phone, email or in-person.
- Check and monitor CCTVs for discrepancies, system issues and incidents.
- Obtain and evaluate all relevant information to escalate car park cases to the Operations or Technical teams.
- Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements.
- Perform investigations and process refunds for customers.
- Perform administrative tasks related to customers data such as service reports etc.
- Monitor and track manpower deployment for Operations and Technical teams.
Requirements:
- At least GCE ‘O’ Levels or equivalent.
- At least 2 years of working experience in the customer service or call centre roles.
- Required to work rotating shifts due to 24/7 operations of control centre.
- Excellent customer service and communication skills.
- Proficient in Microsoft Office tools (Excel and Word).
Related Job Searches:
- Company:
Times24 Singapore Pte Ltd - Designation:
Customer Service Officer - Profession:
Customer Service / Communications - Industry:
Others - Location:
Geylang