We are the co-founder and key member of The Credit Collection Association of Singapore (CCAS). The key objective of the association is to represent, advance, promote and protect, in Singapore and abroad, the major credit collection concerns such as professional conduct, behavior, consistent training of the credit collection agencies carrying on business and industry in Singapore. We follow a strict code of ethics to ensure high level of professionalism whilst maintaining excellent success rate for our clients.
• Support the Customer Service Manager in assessing and responding to all customer/user queries that come through our feedback channels
• Provide knowledgeable, friendly and eloquent assistance to merchants and members to solve customer service issue through support channels which may include calls, email, chat and messaging that is aligned to our tone of voice
• Compose thoughtful and accurate messages or customize prepared responses to customer emails
• Resolve customer challenges by identifying and escalating issues to the Customer Service Manager & other teams appropriately • Gather and share feedback from our community of merchants and members
• Identify tool and product changes in collaboration with the specific teams
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- Company:
Thomas Carlington & Associates - Designation:
Customer Service Specialist - Profession:
Admin / Secretarial - Industry:
Finance - Location:
Geylang