The Warehouse Hotel – Front Office Agent

Company
The Warehouse Hotel
staffondemand.sg
Designation
Front Office Agent
Date Listed
13 May 2021
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Flexible Start - Flexible End
Profession
Hospitality
Industry
Food Services / F&B, Hotel and Accommodation Services
Location Name
Singapore
Allowance / Remuneration
$800 - 1,500 monthly
Company Profile

The Warehouse Hotel was built in 1895 along the Singapore River as part of the Straits of Malacca trade route. At that time, the area was a hotbed of secret societies, underground activity, and liquor distilleries. Today, while much of that history has disappeared, one building has been meticulously restored as a modern 37-room boutique hotel, focusing on heritage and local culture. Open as of January 2017, it delivers thoughtful hospitality with historically-detailed rooms, classic local dishes and craft cocktails in the vibrant neighborhood of Robertson Quay.

Job Description

Front Office Agent (The Warehouse Hotel)

We are looking for a passionate, customer-driven individual to fill the role of Front Office Agent. As the Hotel’s primary point of contact with potential customers, the individual is pivotal in ensuring the customer’s reservations and enquiries are promptly confirmed and replied to. Strong communication skills over the phone and proficiency in basic computer software is essential in the daily maintenance and management of the customer database.

You’ll be in charge of:

  • Registration of guests at check-in, including the processing of all guest reservations and the assigning and blocking of rooms
  • Understanding and adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
  • Communicating efficiently on room status, room status tracking, all locations, and rates
  • Establishing and implementing expected guest programs and professionally handle guest requests and questions
  • Actively improving hotel standards by providing relevant information such as customer feedback
  • Carrying out daily front desk operations
  • Ensuring that all guests receive a positive first and last impression at The Warehouse Hotel 

Qualifications

What we’re looking for:

  • An individual that is eager to learn and has a passion in customer service
  • An individual who is well groomed and possesses good communication skills
  • Preferably possess experience in a front office position relating to hospitality
This position is already closed and no longer available.  You may like to view the other latest internships here.

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