EuropAce - No.1 Singapore Brand of Home Appliances and Aircons.
An established Brand of over 29 years old, with more than 50 product lines and 300 SKUs
We are the EuropAce brand owner and the world is the limit as to how we want to grow. Since its inception in 1992, we have always been in the forefront in developing reliable and trendy products that are valued for money for our customers. All these years, we remain single-minded in growing our brand based on this philosophy.
Through our relentless efforts and passions in our pursuit for excellence, EuropAce has developed a diversified range of products that are quintessential in every household. Our products are available and very popular in all major retailers and Ecommerce platforms. Hence, EuropAce has grown to become a reputable and trusted brand worldwide. We are also the No 1 Selling Singapore brand in Electrical Home Appliances and Aircons.
We are growing our business in Singapore and the regional markets. Hence, we invite candidates who are passionate and share the same corporate vision as us to become our team members
KEY RESPONSIBILITIES
- Maintain customer satisfaction through face-to-face interactions, phone calls and emails
- Effectively manage a large volume of incoming calls and emails
- Effectively resolve customers’ problems through strong and clear interpersonal dialogue
- Skilfully and calmly manage difficult and angry customers
- Liaise with third-party service contractors for appointment scheduling and spare parts
- Data entry for customer information, feedback, complaints and warranty cards
- Provide after-sales support to sales personnel
SKILLS & QUALIFICATIONS
- Min GCE 'N/O' level, preferably with 2 years of relevant experience in a call centre environment
- Proficient in spoken and written English, preferably able to speak Mandarin
- Strong people-handling skills and a keen listener
- Pleasant and strong personality, able to withstand difficult customers
- Fast with the ability to multi-task and manage time effectively
- Able to adapt/respond to different types of customers
- A team player with a positive service mindset
- Proficient in MS Office applications
- Knowledge in spare part management will be an advantage
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