Snaphunt Pte. Ltd. – System Engineer

• Work alongside & learn from best in class talent
• Excellent career development opportunities
• Join a well known brand within IT Hardware

The Job

Responsibilities

• Handles day to day installation and support services for all products;
• Work closely with sales and pre-sales team to ensure installation or implementations is done in accordance to customer’s requirements and schedule;
•  Recommend, configure and supporting software/hardware products to meet customer needs;
•  Respond to phone support requests from partners and customers on products and provide on-site or remote support;
•  Gather problem descriptions, log files, configuration and analyse them in order to determine root cause of problems and finding solutions;
•  To be responsible for problem ownership and when necessary to escalate issues to the correct technical or managerial level to ensure all customer problems are resolved in a short timescale;
•  Have a deep understanding of the technology behind our solutions;
•  Provide on-call support outside regular business hours on an as needed basis.

Ideal Candidate

Requirements

•  Diploma or Bachelors’ Degree in Engineering / IT or equivalent experience level;
•  Minimum of 2-3 years’ service experience with tape libraries, storage products or equivalent skill set;
• Hands-on and working in SI or vendor environment with implementation and support experiences will be preferred;
•  SCSI, SAS, fibre channel technology, SAN and network connectivity experience;
•  Professional attitude and team worker;
•  Basic Unix and/or MS Windows OS skills;
•  Backup and archiving application implementation knowledge/skills preferred;
•  Working knowledge and experience for VMware solution a plus;
•  Troubleshooting skills and experience in fault diagnosis on complex systems;
•  Willingness to learn new technology;
•  Ability to multi-task between several customer situations at the same time; and
•  Background working in vendor or technical support environments with trouble ticketing systems a plus.

Ref: C7VQBWSKDG