Company
Snaphunt Pte. Ltd.
snaphunt.com
Designation
Client Success Manager
Date Listed
15 Jan 2022
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
Marketing / Public Relations, Sales / Retail
Industry
Location Name
Singapore
Allowance / Remuneration
$3,500 - 4,500 monthly
Company Profile
Our Client enables businesses and organizations to discover the ways people interact in a physical environment using video and sensor technology
Job Description
- Opportunity within a company with a solid track record of performance
- Work alongside & learn from best in class talent
- A role that offers a breadth of learning opportunities
The Job
Client Success Manager Responsibilities:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Ensure Client usage satisfaction, work to resolve any customer dissatisfaction and expand utilization
- Improve onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between client’s expectation and product gap.
- Review customer requests, complaints and concerns and seek to improve all aspects of the customer experience with the company
- Minimize customer dropout rate.
- Provide valuable feedback from customers to improve product design and product development.
- Ability to craft initial solutioning and basic presales work.
Ideal Candidate
Client Success Manager Requirements:
- Communications or Marketing Degree.
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- High computer literacy and ability to learn new software.
- Knowledge of best practices in customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
Ref: 16I0BEDB1A
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Snaphunt Pte. Ltd. - Designation:
Client Success Manager - Profession:
Marketing / Public Relations, Sales / Retail
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