Snaphunt Pte Ltd – Chatbot Testers

• Great work environment
• Work alongside a talented team of developers

The Job

Roles & Responsibilities

• Improvement of Chat Bot all other new system and or new feature enhancements and rollout.
• Perform detailed hands-on system/application testing on Chatbot, Live Chat and related Query Management systems.
• Chatbot training and contents management using specific bot development tools
• Maintenance of system related parameters and setup to stay relevant.

Key Accountabilities :

• Provide efficient, effective and timely testing support for new system/and or new features rollout across the region.
• Creating and maintaining testing issues in JIRA or any other tool as stipulated.
• Produce detailed status reports, track actions and write minutes and manage progress meetings, so all stakeholders are aware of progress and any challenges.
• Understand UAT test cases and end to end flow of new rollout (training will be provided)
• Preparation of UAT test data as required to support effective testing.
• Collaborate with tech and end users on issue resolution.
• Support system/new feature rollout in Greenzone (off Operational hours)
• Support ad-hoc support for operational tasks and customer experience related projects.
• Perform work with minimum errors and inaccuracies with limited supervision.
• Flexible and willing to support other duties as assigned.

The Profile

• You have at least 2 years’ experience with supporting System/UAT testing and reporting and or Project Office.
• Excellent command of Microsoft Excel, PowerPoint, Outlook Word. Knowledge of Microsoft SharePoint is a plus.
• You are a good team player and must be able to interact with team members at all levels to manage and complete varied projects and assignments.
• Flexibility and ability to multi-task and take on different types of roles and activities at the same time.
• You possess excellent communication skills in English and organizational skills.
• You are motivated, self-starter with analytical mindset.