Company
Snaphunt Pte. Ltd.
snaphunt.com
Designation
Assistant Supervisor
Date Listed
09 May 2022
Job Type
Experienced / Senior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
Sales / Retail
Industry
Others
Location Name
Singapore
Allowance / Remuneration
$2,200 - 2,800 monthly
Company Profile
Our Client looks to the future with a foot grounded in its solid past of time-honoured craftsmanship, a sophisticated elegance and a playful originality.
Job Description
- Join a well known brand within Luxury
- Leadership Role
- A role that offers a breadth of learning opportunities
The Job
Key responsibilities areas:
Sales
- Create positive experiences for customers in store showcasing merchandise and driving conversion resulting in sales
- Drive sales through a variety of measures including average sale, multi-sale rate and category contribution
- Achieve personal sales targets and personal sales statistic targets
- Passion for sales and outstanding customer service
- Clientele building, driving client repurchase rates and cross selling
- Offering after-sales service to build potential and current customer relationships
Customer Care & CRM
- Welcome all customers ensuring a positive experience
- Build and foster genuine long-term relationships with our customers
- Process customer repairs with strong attention to detail and effective communication
- Assist/Support the resolution of any customer issues or complaints
- Actively contribute to the CRM system and meet CRM signup targets
Product Knowledge
- Become an expert across Products, Colors, Categories and Seasonal Collections
- Competently learn each ‘season’ merchandise, the ‘collection’ and ‘pricing’ to advise and educate customers and team members accurately
- Familiar with product functionality to be able to educate and demonstrate to customers
People Management
- Educate and support team members with training of key policies and procedures
- Coach and mentor sales associates
- Drive continuous improvement in the performance of each individual team member
- Identify opportunities for team members to improve their performance or behavior through positive and constructive feedback
- Ensure all team members uphold staff presentation and grooming standards at all times
Communication
- Communicate honestly and professionally with internal and external parties at all times
- Actively promote and maintain harmonious working relationships with all team members
- Attend training sessions/meetings organized by head office
Visual Merchandising & Store Presentation
- Contribute to the store upkeep to ensure it presents beautifully and in-line with our VM Guidelines
- Continuously follow product presentation standards are maintained at all times
- Ensure the highest standards of housekeeping are met both on and off the sales floor
- Ensure reserves are orderly and maintained to protect the product and enable efficient stock management
- Consistently seek process improvements and implement best market practice
Ideal Candidate
Key Competencies:
- At least 2 - 3 years’ experience within the Retail industry in a similar position
- Demonstrated experience working towards sales targets and KPIs
- Familiar with premium and luxury sales is advantageous
- Client focused and enjoys building strong relationships
- Polished presentation with exceptional communication skills
- Positive team player who thrives on achieving team goals
- Ability to multi-task and work towards deadlines
- Contributes to a positive work environment
- Commercial awareness of the latest luxury fashion trends
Ref: S3L1LIXHPH
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- Company:
Snaphunt Pte. Ltd. - Designation:
Assistant Supervisor - Profession:
Sales / Retail - Industry:
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