vision is the pioneer for vision training and vision recovery through physiotherapy for various eye conditions, including Myopia, Hyperopia, Astigmatism, Lazy eye, and Cross-eye. Currently, we have 600 outlets across Asia including Taiwan, China, Hong Kong, Malaysia, Indonesia and Singapore. In Singapore, it has been in operations since 2017 with 3 branches, namely in Paya Lebar, Hougang and Jurong East.
The role of an Assistant Center Manager is to help oversee daily activities at the center. The Assistant Center Manager should be a well-rounded individual such that he/she can also carry out management duties alongside the Center Manager and also provide customer service to our clients. He/she must be service-oriented, is familiar with the day-to-day operations at the center and is able to ensure that the overall growth target is met. As certified optician, you will be required to provide advice and conduct vision test.
MAIN FUNCTION (RESPONSIBILITIES)
Assistant Center Manager performing 6 core duties as follows:
Sales
1) To provide customer service in accordance with SOP.
2) To provide feedback to parents regarding the progress of their children’s recovery.
3) To assist the Center Manager to achieve monthly sales targets of the center and develop the sales plan accordingly.
4) To assist Center Manager manage day-to-day center sales and perform sales consultations to new customers.
Marketing
1) To help achieve the monthly leads target of the center and develop leads plan accordingly.
2) To help achieve the monthly show target of the center and develop the show plan accordingly..
Center Maintenance
1) To ensure proper housekeeping, and working conditions of the center.
2) To ensure all equipment is properly maintained and sterilized after every use.
3) To ensure safety and cleanliness of the center and all work areas
Member Service
1) To assist Center Manager in ensuring that all therapists follow SOP to achieve stated vision recovery for members.
2) To proactively assist in providing after-sales support, including handling customer’s complaints, needs and feedback.
3) To proactively cultivate referral leads from existing members.
Finance
1) To assist the Center Manager in managing daily income and expenses of the center.
2) To ensure daily collections are tallied and reconciled correctly.
Others
1) To attend daily meetings.
2) Any other duties as assigned by management.
3) Assist Center Manager in communicating with staff members and people management
Qualifications/ Job Requirements
1) Diploma in Business Management or Certificate in Basic Opticianry Practice (CBOP) / Registered with the Optometrists and Opticians Board (OOB) and possess a valid registration certificate and/or practising optometry/opticianry in Singapore - (Preferred)
2) Strong leadership skills
3) Good time management, disciplined and meticulous
4) Excellent communication and interpersonal skills
5) Able to coordinate and prioritize work
6) Is responsible, organized and efficient
7) Possess analytical skills and the ability to draw insights
8) Experience in a managerial role is ideal
9) ability to work under pressure
10) Able to exercise patience and problem-solving skills especially when it comes to handling customers
Related Job Searches:
- Company:
SLM Visioncare (Singapore) Pte. Ltd. - Designation:
Assistant Center Manager - Profession:
General Management - Industry:
Healthcare / Fitness / Sports - Location:
Bedok