Founded in 1990, SLM is the pioneer for vision training and vision recovery through physiotherapy. We believe in safe and effective solution to treat the eyesight.
Currently, we have 600 outlets across Asia in Taiwan, China, Hong Kong, Malaysia, Indonesia and Singapore.
SLM uses an East-West fusion medical theory and technology which will improve the automatic neuromuscular circulation of one’s eye, relax the optic nerve and adjust the elasticity of ciliary muscle, this will result in visual improvement and ultimately recover one’s eyesight.
The role of an Assistant Center Manager is to help oversee daily activities at the center. The Assistant Center Manager should be a well-rounded individual such that he/she can also carry out management duties alongside the Center Manager and also provide customer service to our clients. He/she must be service-oriented, is familiar with the day-to-day operations at the center and is able to ensure that the overall growth target is met.
MAIN FUNCTION (RESPONSIBILITIES)
Assistant Center Manager performing 6 core duties as follows:
Sales
To provide customer service in accordance with SOP.
To provide feedback to parents regarding the progress of their children’s recovery.
To assist Center Manager to achieve monthly sales targets of the center and develop the sales plan accordingly.
To assist Center Manager manage day-to-day center sales and perform sales consultations to new customers.
Marketing
1) To help achieve monthly leads target of center and develop leads plan accordingly.
2) To help achieve monthly shows target of center and develop shows plan accordingly.
Center Maintenance
1) To ensure proper housekeeping, and working conditions of the center.
2) To ensure all equipment is properly maintained and sterilized after every use.
3) To ensure safety and cleanliness of the center and all work areas
Member Service
To assist Center Manager in ensuring that all therapists follow SOP to achieve stated vision recovery for members.
To proactively assist in providing after-sales support, including handling customer’s complaints, needs and feedback.
To proactively cultivate referral leads from existing members.
Finance
To assist Center Manager in managing daily income and expenses of the center.
To ensure daily collections are tallied and reconciled correctly.
Others
1) To attend daily meetings.
2) Any other duties as assigned by management.
3) Assist Center Manager in communicating with staff members and people management
Qualifications/ Job Requirements
1) Diploma in Business Management or equivalent
2) Strong leadership skills
3) Good time management, disciplined and meticulous
4) Excellent communication and interpersonal skills
5) Able to coordinate and prioritize work
6) Is responsible, organized and efficient
7) Possess analytical skills and the ability to draw insights
8) Experience in a managerial role is ideal
9) ability to work under pressure
10) Able to exercise patience and problem-solving skills especially when it comes to handling customers
Related Job Searches:
- Company:
SLM Visioncare - Designation:
Assistant Center Manager - Profession:
General Management - Industry:
Healthcare / Fitness / Sports - Location:
Paya Lebar