Singapore Telecommunications Limited (Singtel) – Network Engineer #SGUnitedTraineeship #SGUP

Company
Singapore Telecommunications Limited (Singtel)
singtel.com
Designation
Network Engineer #SGUnitedTraineeship #SGUP
Date Listed
25 Jan 2021
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
From Jan 2021, For At Least 6 Months
Profession
IT / Information Technology
Industry
Others
Location Name
31 Exeter Road, Singapore
Address
31 Exeter Rd, Singapore 239732
Map
Allowance / Remuneration
$1,800 - 2,100 monthly
Company Profile

Traineeship (Network Engineer, Global Delivery, 8 months)

WHO ARE WE?

Singtel is Asia's leading communications technology group, providing a portfolio of services from next-generation communication, technology services to infotainment to both consumers and businesses.

We are a major communications player in Asia Pacific through our strategic investments in regional mobile operators, Telkomsel (Indonesia), Globe Telecom (the Philippines), Advanced Info Service (Thailand) and Bharti Airtel (India), which has significant presence in Bangladesh, Sri Lanka and Africa.

This SGUnited Programme provides traineeship and enterprise attachment opportunities to equip you with valuable industry experience.

Technology continues to reshape how we live and we are proud to be nurturing talents for the digital economy. We are awarding exciting opportunities to Singaporeans with the passion to pursue a career in the Information and Communications technology (ICT) Industry. You can look forward to acquiring invaluable professional and soft skills.

You will have the opportunity develop your skills professionally and gain an understanding of our business.

Who Are We Looking For?

We are looking for people with a passion to create a better future with technology, and the potential to influence others to do the same. We have a broad range of opportunities across business, corporate functions and ICT.

Recent graduates (2019 & 2020) and those with working experience (graduated 2018 or earlier) may apply. Recent graduates should possess the minimum qualification specified. The minimum qualification may be waived for those with working experience.

Experiential Opportunities:

Practical work experience in various operational and functional areas, and participation in some fascinating projects too; Personal coaching & mentorship by our experienced team.

Learning Opportunities:

A blend of on-the-job training and e-learning through the Singtel Group’s digital learning platform, #CURIOUS, which features over 150,000 virtual learning courses.

Job Description


This position is a customer-fronting role within SingTel IPVPN/MS(IP and Managed services) team. The role will provide technical support to SingTel Enterprise customers. Require to work 24/7 to meet customer’s business needs.

  • Answer SingTel IPVPN and MS support calls within the targeted Service Level
  • Provide First Call Resolution (FCR) technical support to SingTel Enterprise customers via phone and email
  • Log reported faults into ticketing system
  • Provide helpdesk support for general services
  • Provide 1.5 in-depth level troubleshooting for IPVPN and MS Services
  • Manage proactive monitoring service within the targeted Service Level
  • Provide timely updates to customers on the status of outstanding issues within targeted Service Level
  • Manage customer’s fault enquires and provide quality assistance
  • Manage incident ticket queue within target defined
  • Support team KPI to meet Time to Restore
  • Manage coordination within inter-cross operational supports to ensure speedy fault resolution
  • Provide escalation to relevant party on prolong outages.
  • Manage email within the targeted Service Level
  • Manage customer’s special requirements and processes
  • Manage coordination within inter-cross operational supports to ensure speedy fault resolution
  • Review and improve operational processes to enable operations staff to operate effectively.

Requirements:

Diploma in Computer Science, Computer Engineering, Information Technology or similar discipline

This position is already closed and no longer available.  You may like to view the other latest internships here.

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