Roboto Coding Academy – Brand Ambassador & Customer Success Associate

Company
Roboto Coding Academy
roboto.sg
Designation
Brand Ambassador & Customer Success Associate
Date Listed
03 Jul 2020
Job Type
Entry Level / Junior Executive
Free/ProjPart/Temp
Job Period
Immediate Start, For At Least 6 Months
Profession
Customer Service / Communications
Industry
Early Childhood Care and Education
Location Name
Novena, Singapore
Address
Novena, Singapore
Map
Allowance / Remuneration
$8 hourly
Company Profile

Have a passion for Education and Technology?

Join us in our Mission to Teach Every Child to Code!

At Roboto Coding Academy, our aim is to be the world’s leading academy in student-centric education for technology and future skills. As Singapore’s premier coding school, our mission has empowered our team of more than 100 MOE-registered teachers to teach upwards of 10,000 students via collaboration with 120 schools and organisations. We have also partnered with prominent organisations such as Apple, CapitaLand and People’s Association to help beneficiaries from all walks of life upskill and gain digital literacy.

Our social mission has impacted the community through engagement with retiree groups, corporate CSR arms and social enterprises, enabling employees’ careers to be more meaningful. If you have always valued learning opportunities and making a positive difference in the education of the next generation, we are looking for you to be part of our collaborative and driven Roboto family!

Job Description

Roles & Responsibilities

  • Champion the Academy’s Brand guidelines and Customer Service Blueprint as the first touch point of the Academy.
  • Be the central node of the HQ backend support team and perform occasional front-end customer service duties.
  • Provide professional, prompt, and friendly support to customers and staff over the phone and text messages for matters such as: attendance, billing, technical, curriculum or other enquiries.
  • Engage parents and clients with events, activities and promotions, through call and text channels.
  • Use cloud-based Customer Relationship Management (CRM) tools such as HubSpot to manage internal and external support requests from customers and staff
  • Maintain frontage of Learning Centre in terms of presentation, cleanliness, and hygiene as per Academy’s Brand Guidelines
  • Manage schedule for make-up classes
  • Assist in operations such as printing, and equipment checks

 

Who we are looking for

  • University undergraduates willing to commit and looking for a stable part-time work
  • Friendly personality
  • Attention to details and meticulous in administrative work
  • Ability to multi-task

 

Commitment Period

  • Contract period of 6 months

 

Location & Hours

Location:

  • Novena (Occasional travel to other outlets as needed)
  • Backend air-conditioned office environment
  • 80% desk-based office environment and 20% moving around to other outlets occasionally as needed

Working Hours:

  • Saturday or Sunday or both, per week
  • 8.30am – 5.30pm (8 hours per day + 1-hour meal break)

 

Learning Opportunities

  • Practice communication skills and master professional customer service skills
  • Develop critical thinking skills
  • Learn how to effectively solve problems
  • Build transferable skills – such as gaining exposure to brand guidelines, customer blueprints and latest software tools (HubSpot service module)

 

Benefits

  • Performance incentive
  • Collaborate with a young, vibrant, and diverse team
  • Opportunity to improve overall customer service experience
  • Gain insights into the education sector

 

Compensation

  • $8.00 / hour
  • Monthly incentive for achieving targets. $50 - 100 / month
  • Completion bonus at end of 6 months. $50 – 100

 

We look forward to hearing from you!

This position is already closed and no longer available.  You may like to view the other latest internships here.

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