Relay Room Pte Ltd – Social Media & Community Management (Intern)

We are looking for a Social Media & Community Manager (Intern) to join our team. If you are tech-savvy, passionate in social media, PR and customer service, we would like to meet you. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content.

You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community, and build strong relationships with community, influencers, media and more. You should be able to work independently but also work well in a team, value relationships and be dependable and trustworthy. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Responsibilities

Social Media Management

• Create and manage relevant, original, and high-quality content daily across all social media platforms (Instagram, Facebook, Google My Business) and for respective campaigns to drive incremental sales and achieve business goals
• Develop a weekly and monthly social media calendar and ensure that the content is on schedule
• Increase brand awareness through content marketing, such as writing copy for diverse marketing distributions on website and social media
• Explore new ways to engage and identify new social networks
• Responsible in managing all social media channels and day to day activities which includes developing relevant content topics to reach the company’s target audiences

Community Management & Customer Care

• Recommending appropriate products and services to customers through analysing client’s needs
• Responding to comments and customer queries in a timely manner, across multiple channels of email, social media DMs, and chat application
• Build sustainable relationships of trust with clients through open and interactive communication while adhering to company’s communication procedures, guidelines and policies
• Monitor and report on feedback and online reviews
• Organize online activations, leverage on social media community tools, and participate in events to build community and boost brand awareness
• Coordinate with Marketing and Operations teams to ensure brand consistency
• Liaise with Development and Sales departments to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals and journalists
• Stay up-to-date with digital technology trends
• Interpret website traffic and online customer engagement metrics

Who We’re Looking for

• You are seeking real-life experiences and insights into the vibrant e-commerce and social commerce ecosystem. We’re quickly expanding and we need a proactive, dependable and trustworthy person who is hungry for success and wants to be more than just an employee -- You want to be a leader with a stake in this company
• You have a keen interest in women’s lifetsyle or the e-commerce industry

What You Will Learn

• Sharpen your social media and business development skills 
• Gain insight into a wide-range of operational elements in the e-commerce and startup industry
• Leadership development

Requirements

• Degree undergraduate or recent local polytechnic graduate, preferably from Marketing, Mass Communications, Design or similar field
• Be a Singapore Citizen or Permanent Resident
• Excellent written and verbal communication skills
• Passion for digital marketing and social media, with expert knowledge of Instagram and Facebook, keeping up with new trends and tools
• Personable, pleasant, street-smart, adaptable, strong attention to detail, ability to multitask
• Enjoy communicating with people and always eager to learn new things
• Resourceful, fast and efficient and able to work independently
• Adhere to policies and procedures and balance with customers needs
• Working knowledge of Canva / Adobe Illustrator/ Photoshop (portfolio preferred)