PolicyPal Pte Ltd – Customer Engagement Intern

You will:

• - Work closely with the Customer Care Team.
• - Ensure all customer queries are responded to most appropriately and considerately in accordance with SLAs.
• - Maintain long-term customer relationships by identifying and assessing customers’ needs and providing top-notch support.
• - Support and develop the customer care strategy and KPIs.
• - Reply and resolve all customer conversations.
• - Handle customer complaints and provide appropriate solutions / alternatives.
• - Providing adequate and effective support by diligently understanding the issues and assuring customers with comprehensive solutions.
• - Find innovative ways to continuously improve existing processes and customer experience.
• - Act as the voice of the customer, offering insights to the teams to build a better customer experience.
• - Meet customer satisfaction score and average response time targets.
• - Always go the extra mile to delight customers.
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We’re looking for:

• - Ability to facilitate open and direct communication when working with multiple teams to find rapid resolutions.
• - Strong management and communication skills.
• - Desire to go the extra mile to delight customers.
• - Assist with webinars and events
• - Ability to start and get things done.
• - Ability to handle ambiguity.