Oriental Remedies Group – Customer Success Executive

Oriental Remedies Group
Customer Success Executive
Date Listed
06 May 2021
Job Type
Entry Level / Junior Executive
Job Period
Flexible Start, Permanent
Customer Service / Communications
Location Name
Jurong East Street 24, Block 253, Singapore 600253, Singapore
253 Jurong East St 24, Block 253, Singapore 600253
Allowance / Remuneration
$2,000 - 4,000 monthly
Company Profile

Oriental Remedies Group (ORG) is a leading patient-centred healthcare provider which offers effective treatments - grounded in Traditional Chinese Medicine (TCM) and enhanced medical technology. We execute a high level of care for our patients, and aim to empower a wellness community for all mankind - through our cutting edge technology and excellent bilingual service for everyone! 

  • Patients love us - our Physicians are very skillful, and are well-equipped with more than 10 years of experience in TCM.

  • Our company culture values building connections, careers, and employee growth!

  • We provide a healthy working environment which encourages open communication and work-life balance.

Job Description

We are looking for a full time Customer Success Executive Assistant in our clinic (Jurong East): 

  • Critical first point of contact to customer experience; key point of contact between patients, external partners & internal operations

  • Able to manage patient flow, phone & walk-in enquiries to ensure smooth scheduling & clinic operations

  • Will be exposed to strategic planning and appointment scheduling to maximize clinic revenue and drive process improvements

  • Communicate effectively to customers to cross-sell and upsell clinic services

  • Maintaining daily, weekly, monthly performance reports of the company



  • Friendly, outgoing & service oriented

  • Is comfortable working in a high pressure, customer facing role

  • Able to multitask, prioritise tasks and work independently

  • Excellent time management skills

  • Good verbal, written and communication skills

  • Comfortable working with Microsoft Office and Google Suite


Application Instructions

Related Company Review:

Oriental Remedies Group
Type: Health Care Services & Hospitals / Health Care
Great team, challenges you to be better
Pros: ORG has a great working culture with good teammates and employers who motivates each other.
Cons: As a small company, work scope is large and diversed. Not the best place for people who seek task specifc jobs.
Disclaimer: This content is fetch automatically, it may not reflect the correct company, and we do not endorse the accuracy, currency, or reliability of the content.

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