Oriental Remedies Group (ORG) is a leading patient-centred healthcare provider which offers effective treatments - grounded in Traditional Chinese Medicine (TCM) and enhanced medical technology. We execute a high level of care for our patients, and aim to empower a wellness community for all mankind - through our cutting edge technology and excellent bilingual service for everyone!
Patients love us - our Physicians are very skillful, and are well-equipped with more than 10 years of experience in TCM.
Our company culture values building connections, careers, and employee growth!
We provide a healthy working environment which encourages open communication and work-life balance.
We are looking for a full time Customer Success Executive Assistant in our clinic (Jurong East):
Critical first point of contact to customer experience; key point of contact between patients, external partners & internal operations
Able to manage patient flow, phone & walk-in enquiries to ensure smooth scheduling & clinic operations
Will be exposed to strategic planning and appointment scheduling to maximize clinic revenue and drive process improvements
Communicate effectively to customers to cross-sell and upsell clinic services
Maintaining daily, weekly, monthly performance reports of the company
Friendly, outgoing & service oriented
Is comfortable working in a high pressure, customer facing role
Able to multitask, prioritise tasks and work independently
Excellent time management skills
Good verbal, written and communication skills
Comfortable working with Microsoft Office and Google Suite
Related Company Review:
Type: Health Care Services & Hospitals / Health Care
Pros: ORG has a great working culture with good teammates and employers who motivates each other.
Cons: As a small company, work scope is large and diversed. Not the best place for people who seek task specifc jobs.