About COVE: COVE is the new way to rent your home! We’re a co-living start-up making it easier and more affordable for people to rent rooms. We provide our tenants with stylishly furnished properties, in the most awesome locations in Singapore and Jakarta and make the whole rental process seamless from end to end. Our contract terms are flexible like our tenant’s lives and our rental prices include everything from utilities and wifi and weekly cleaning. Our tenants get matched with great flatmates and also have access to our community events around the city. COVE is backed by strong global investors and has raised US$2M in its last funding round. The company aims to grow fast in Southeast Asia and be the #1 co-living operator in the region.
Check us out at www.cove.sg
What’s in it for You: Working for COVE gives you the opportunity to join an exciting young start-up incubated through Antler.co. There will be lots to learn as you’ll be working directly with the three co-founders Sophie, Luca and Guillaume and get to experience first hand what it takes to get a new high-growth business off the ground. In your role, you’ll have the opportunity to hit the ground running and take ownership from day one. We will always welcome your inputs and ideas and actively encourage your development. The team is fast paced, hard-working and expects results but we also highly value our employee engagement and are committed to a human and empathetic environment with plenty of fun thrown in. You’ll be working out of our brand new office in Chinatown.
Job Title: Operations and Community Support Intern
Job Type: 6 months paid internship
Start Date: July 2020
Reports To: Operations Manager
Role Purpose: To set-up COVE’s supply of properties, ensure operational efficiency and be a key point of contact with the COVE member community.
Goals/Deliverables:
- Help, guide and support tenants during their stay with COVE
- Reduce time to deal with tenant requests
- Improved tenant satisfaction
Core Responsibilities:
- Coordinate maintenance and housekeeping contractors to effectively and efficiently address tenant issues
- Maintain accurate records/ticketing history on property issues
- Improve efficiencies across the end-to-end processes
- Improve tenant self-troubleshooting process
- Prepare and upkeep of condo FAQs
- Maintain and improve tenant ticketing system
- Ensure smooth tenant check-ins and check-outs, including condo registrations
- Support on ad-hoc data processing and analysis processes
- Considerable amount of field work involved
Experience and Qualifications Required:
Essential
- Undergraduate degree in any field (business related is a bonus)
- Strong academic track record
Preferred
- Experience in a customer facing role
- Experience in operations/project management
Core Skills/Competencies:
- Relationship building
- Great spoken and written English
- High drive for results
- Ability to be flexible deal with ambiguity
- Attention to detail
- Organisation
- Commercial business acumen
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