Foodfare was established in 1995 with the social purpose of providing affordable, tasty and healthier meals to the community. Over the years, we have grown rapidly to more than 100 multi-format locations nationwide. Our three business divisions cover different market segments and serve over 85 million meals annually. In 2016, we accelerated our growth with a new integrated Headquarters at Senoko Way.
Our Vision
To be a best-in-class social enterprise and a market leader in the Food Services industry.
Social Mission
To provide value, quality cooked food in Singapore by providing a pricing benchmark for the industry to follow.
• Conduct daily inspection with checklists on:- Hygiene & housekeeping at the stalls. To check and rectify any encroachment by tenants.
- Tenants’ attendance at the stalls.
• Perform daily visual checks on surroundings for any irregularities, non-compliances, issues that need to be rectified/ resolved and be attentive to the maintenance and cleanliness of common areas.
• Attend to complaints/ feedbacks/ enquires from customers, tenants and officers of relevant authorities/ agencies on all aspects of the centre operation.
• Maintain good working relationship with relevant authorities/ agencies, tenants and sub-contractors.
• Assist the Centre Manager in following up actions on rental arrears and communicating policies and procedures to the tenants.
• Schedule and conduct random food quality checks at stalls to ensure good quality food are provided at all times.
• Actively perform checks on stalls to ensure there is no non-approved increased of food prices within the centre.
• Liaise with tenants on quarterly spring cleanings at the centre.
• Daily attendance check on cleaning contractor to ensure that the nos. of cleaners provide at site is according to the cleaning agreements.
• Provide supervision to enable table cleaners to provide high level of service in table and chairs cleaning accordingly to NEA’s requirements.
Administration
• Update daily checklists into spreadsheets for data analysis and reviews.
• Record findings on issues that occur during daily routine checks and the required follow up actions into communications book.
• All attended feedbacks are to be recorded into the communications book with the details of actions taken and/or if follow up actions are required.
Qualifications
- Candidate must possess at least Higher secondary/Pre-U/A level/College, Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
- At least 3 years of working experience in the related field is required for this position
- Preferably Senior Executive specialized in Customer Service or equivalent
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- Company:
NTUC Foodfare - Designation:
Senior Centre Executive (Operations Executive) - Profession:
Food Services / F&B, Hospitality - Industry:
Food Services / F&B