NTUC Fairprice Co-operative Ltd was founded by the labour movement in 1973, with a social mission to moderate the cost of living in Singapore. From one supermarket, we have grown to become Singapore’s largest retailer serving over 600,000 shoppers daily, with a network of over 200 outlets, comprising FairPrice supermarkets, FairPrice Shop, FairPrice Finest, FairPrice Xtra and Unity Pharmacies. Our convenience arm comprises a network of over 200 FairPrice Xpress and Cheers convenience stores, which serve over 100,000 customers daily. FairPrice On caters to over 400,000 subscribers offering a hassle-free online shopping experience. NTUC FairPrice also owns a Fresh Food Distribution Centre and a centralised warehousing and distribution company.
Today, with our multiple retail formats serving the varied needs and interests of people from all walks of life, we are keeping pace with the changing needs of customers while remaining committed to our social mission and aspiration to be Singapore’s leading world-class retailer with a heart.
Guided by the philosophy to do well in order to do good for the community, we launched FairPrice Foundation in 2008 to focus our giving efforts to provide a better life for the community. FairPrice Foundation focuses on three strategic thrusts – the poor and needy, nation building and community bonding, and advancing workers’ welfare. FairPrice has since donated over S$120 million to the Foundation to further these three areas of focus.
You are responsible for working closely with various stakeholders which includes the operation, customer relations teams and logistics vendors in coordination of customers’ requests. You are also expected to manage feedbacks and enquiries via phone or email as well as generate feedback reports.
Requirements
- Team player with good interpersonal and communication skills
- Ability to work in fast-paced environment
- Working days: 5 days’ work week (inclusive of Saturday, Sunday and Public Holiday)
- Working hours: 2 rotating shifts (8am to 5:30pm or 1:30pm to 11pm)
- Working location: Joo Koon (5 mins walk from Joo Koon MRT station)
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NTUC FairPrice Co-operative Limited - Designation:
Call Centre Intern - Profession:
Customer Service / Communications - Industry:
Retail / eCommerce