MCC Singapore – Customer Service Officer

Company
MCC Singapore
mccsingapore.com.sg
Designation
Customer Service Officer
Date Listed
14 Jan 2021
Job Type
Entry Level / Junior Executive, Experienced / Senior Executive
Full/PermPart/TempIntern/TS
Job Period
Immediate Start, For At Least 3 Months
Profession
Real Estate / Property Management
Industry
Real Estate
Location Name
Queenstown, Singapore
Address
Queenstown, Singapore
Map
Allowance / Remuneration
$1,100 - 2,800 monthly
Company Profile

Incorporated in 2010, MCC Singapore has been actively involved in Singapore’s real estate scene and achieved good results. It has developed five development projects, co-developed two development projects and managed five development projects. The company has been ranked Singapore’s top 10 real estate developers for three consecutive years and won the “Asia’s Top Influential Brands” award.

MCC Singapore is a registered contractor with the Building and Construction Authority of Singapore (BCA) and the only State-owned enterprise in Singapore to obtain the highest A1 grade in both General Building (CW01) and Civil Engineering (CW02) categories. The company is influential in Singapore with excellent performance in both public and private construction sectors. The company is the main contractor for Singapore’s iconic landmark projects - Universal Studios Singapore and Maritime Experiential Museum, Resorts World, Sentosa.

MCC Singapore China Jingye Construction Engineering (Singapore) Private Limited has extensive experience in private civil engineering sector. As the general main contractor for MCC Land, it is responsible for most of its property development projects. The company has been part of MCC Singapore since its inception in 1996. It has accumulated comprehensive engineering performance and experiences in turnkey, specialized contracting, supply and subcontracting works.

In recent years, MCC Singapore has expanded its business to countries like Malaysia, Indonesia and India, cementing MCC Group’s foothold in South East Asia.

Job Description

 

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Identify the issue encountered by the customer and open the right support ticket in the system
  • Determine the solution based on the issue and details provided by customers
  • Coordinate with maintenance support team to resolve clients' concern
  • Arrange appointment with the client for follow up
  • Monitor and follow up on all outstanding support ticket
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Preparation of reports
  • Identify and suggest possible improvements on procedures
This position is already closed and no longer available.  You may like to view the other latest internships here.

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