A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. All The Way.
Opportunity
Do you want to make global impact at a scale-up backed by the world’s #1 in container logistics?
Why Twill?The logistics industry is ripe for digital disruption, and we are ready to shake things up. We are a vibrant, fast-moving global scale-up, with the people and product to spark profound digital transformation, quickly.
Twill is Maersk’s response to this market development – an ambitious vision of simplifying Freight Forwarding to a degree where everybody – no matter their background – can book freight forwarding services, online and with only a few clicks.
Our purpose is to enable Small and Medium Size Enterprises market (SMEs) to succeed in global trade by removing key obstacles they face while moving cargo. We will achieve this by creating an excellent user experience with simplicity for the user in the core.
Our team is comprised of the best and brightest across fields, from industry experts, to experience designers, to developers. And we are united by a single mindset – one that encourages creativity, risk-taking, and a “take charge” attitude.
Do you enjoy working with a diverse group of experts, devising simple solutions to complex problems, and redefining the status quo? We do, too…come join us.
We Offer
At Twill, we are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics provider in a digital first way for customers around the world.
You will work with high independency, empowerment, engagement, and commercial drive. You will be valued, recognized as an individual and as part of our team.
This is a great opportunity for you to develop your own talent and sales capabilities in a global context and take your career further – and we will support you along the way.
Key Responsibilities
- Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams.
- Ensures all products and services are sold to the customer to maximise profitability.
- Builds strong relationships with all stakeholders including offshore GSC teams.
- Is responsible for customer satisfaction and has experience with customer interaction.
- Understands customers' business drivers, needs and requirements. Manages the sales pipeline, segmentation and accurate forecasting.
- Handles incoming customer services queries, issues and exception management.
- May support the Customer Experience Partner and internal teams.
Related Job Searches:
- Company:
Maersk Singapore Pte. Ltd. - Designation:
Intern - Twill - Profession:
Customer Service / Communications - Industry:
Logistics - Location:
Geylang