Leacov Singapore Pte Ltd – Customer Service Intern

Leacov Singapore Pte Ltd
Customer Service Intern
Date Listed
28 May 2021
Job Type
Entry Level / Junior Executive
Job Period
Immediate Start, For At Least 3 Months
Customer Service / Communications
Location Name
76 Playfair Road, LHK2 Building, Singapore 367996
Work from Home
76 Playfair Rd, Singapore 367996
Allowance / Remuneration
$800 - 1,000 monthly
Company Profile

LEACOV Singapore Pte Ltd is a home-grown leading training and technology solution provider specializing in security & safety training. LEACOV offers WSQ training and development platform for employers, employees and job seekers seeking to excel in the security industry. LEACOV also provides security consultancy to esteemed organisations looking to enhance their overall security. As a recipient of ‘Enterprise 50’, “Overall Winner of the ASME-Lianhe Zaobao: Singapore Prestige Brand Awards” and “Overall Winner of the Rotary Club-ASME Entrepreneur of the Year Awards,” LEACOV celebrates their achievements in terms of forward vision, business governance and management strategy.

Job Description

Job Description

  • Attend to phone calls, emails and walk-in visitors in Headquarters via ZOOM
  • Perform live agent duties for online course registrations
  • Perform frontline counter services
  • Update and maintain customers' record in the system
  • Handle daily closing payment and settlement of cash collections and credit cards transactions
  • Provide the most courteous and efficient service to clients and maintain professional image at all times
  • Assist in all other ad-hoc tasks required by the company
  • Assist customers with course postponement, withdrawal and refund
  • Handle and resolve customer complaints
  • Direct request and unresolved issues to the management in HQ.
  • Manage the class registration rate to ensure maximum utilisation of classroom
  • Oversee and manage booking system
  • Follow up with customers on bookings
  • Answer customers calls and ensure calling back missed and abandoned calls in a promptly manner.
  • Inquiries and request on training programmes

Job Requirements

  • Currently pursuing an undergraduate degree in any Business-related field
  • Fluent in spoken English/Mandarin (Ability to speak other dialects is an advantage)
  • Proficient in Microsoft Office, including Microsoft Excel, Word and PowerPoint
  • Data entry
  • Organised and meticulous
  • Possesses a positive learning attitude
  • Good communication and interpersonal skills
  • Outgoing, helpful and friendly personality
  • Ability to quickly adapt to change
  • Must be highly motivated, detail- oriented, creative and innovative
  • Amenable to work beyond working hours
  • At least 1 year of Customer Service work experience (preferred but not essential)
This position is already closed and no longer available.  You may like to view the other latest internships here.

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