JR Group is an international company with businesses that encompasses manufacturing, institutional contract catering, event catering & management, restaurant operations and hot-food vending machine operations.
Prior to the establishment of JR Group Holdings Pte Ltd, the business started in 2001 as JR Foodstuff Industries Pte Ltd. JR Foods was an early pioneer in the manufacturing of cook chill & cook freeze ready-to-serve meals for both the consumer and the food service markets.
With its rapid expansion in the last five years in Singapore and internationally, JR Group Holdings was incorporated in 2012. The Group now comprises 4 companies: JR Foods Pte Ltd, JR F&B Concepts Pte Ltd, JR Vending Pte Ltd, Vendcafe Pte Ltd and Anytime Food Pte Ltd.
JOB DESCRIPTION
Overall Job Objectives
- To manage and implement an effective and profitable operation system for all F&B outlets, with emphasis on quality service, customer relationship and maximization of productivity.
- Responsible for generating leads and supporting new business revenue.
Core Responsibilities
Operations
- Oversee the day-to-day operations and ensure smooth daily operations of the outlets.
- Work closely with the Executive Director and Line Departments in the pursuit for continuous improvements in the service, products and menu items, promotions and to meet productivity and profitability KPIs set by the Management.
- Plan the weekly staff roster, rotate and schedule all staff for full coverage to maximize productivity.
- Manage the sales revenue and operating expenses of the outlet, in accordance with the budget, so as to ensure cost optimization and minimize wastage.
- Monitor the activities of competitors and constantly find ways to improve menu offering and customer experience, so as to grow the outlet’s revenue.
- To be actively involved in the advertising and marketing of the outlet, and to work closely with the Marketing team.
- Responsible for ensuring and maintaining high level of customer satisfaction and to attend to customer issues promptly.
- To ensure that all staff are compliant to the safety, hygiene and sanitation procedures at all times.
- Review customer feedback forms / outlet logbook on operational issues to correct and implement measures for improvement in food, beverage and service standards.
- Manage the recruitment, training and management of staff, including conducting daily staff briefing and staff discipline.
- Ensure workplace cleanliness, and that the safety and food hygiene standards are met at all times.
- In charge of cash management of daily accounts, in liaison with the Accounts Department in the Head Office.
Business Development
- Work closely with the Executive Director to contribute effectively to new Business Development projects, to compete for new contracts and businesses within a highly competitive market.
- Responsible for developing a sales contact plan, building strategic proposals, responding to enquiries about new business opportunities and pitching clients.
- To build a strong and productive working relationship with the Culinary Director / Executive Chef and his team of culinary staff, looking to improve the F&B revenue through development of new products, menu planning and generating new revenue through control of costs in accordance with annual revenue forecasts and budgeting.
REQUIREMENTS
- At least a Diploma in any field.
- At least 2 years working experience in a related field / industry.
- Strong management and communication skills.
- Able to work in a fast paced environment.
OTHER INFORMATION
- Able to start work immediately.
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- Company:
JR Group Holdings Pte Ltd - Designation:
Operations Executive - Profession:
Sales / Retail - Industry:
Food Services / F&B