IDS Medical Systems (idsMED) Group is an Integrated Medical Solutions Provider of Equipment, Supplies & Services with operations in Hong Kong, Indonesia, Malaysia, Philippines, Singapore, Taiwan, Thailand and Vietnam. It is a member of the Fung Group (revenues of over USD24 Billion in 2014), a Hong Kong-based multinational with operations across 40 economies with over 46,000 employees.
idsMED has a long-standing history and an extensive network covering over 2,000 healthcare institutions including government and private hospitals, day surgery centres, specialist and primary care clinics, laboratories and nursing homes.
idsMED represents world-leading Medical brands including Philips, Maquet, Hill-rom, Smiths Medical and Belimed, providing integrated Solutions covering Marketing, Distribution, Biomedical Engineering and Clinical support.
In line with our growth across Asia, we are inviting dynamic, self-motivated, caring and passionate individuals with a keen sense of responsibility and ethics, to join our Singapore team.
- Provide day to day customer service support and administrative duties in engineering department.
- Deal with customers via multiple communication channels such as telephones, email and other CRM tools.
- Provide administrative support for engineering department such as spare parts quotation, service maintenance, preventive maintenance service, service appointments of all engineers and other ad-hoc assignment.
- Post-Warranty Service Contract Proposal to customers.
- Manage the preventive maintenance service by coordinating the customer for the PM schedule and update any changes in the records.
- Follow up with Engineers on open maintenance jobs.
- Work closely with operations team members to coordinate the delivery and issue the billing with customer.
- Coordinate with sales team to arrange the engineers schedule for installation or service maintenance.
- Record case data and customer information accurately into CRM/FO system for ease of reporting and follow-up.
- Arrange service tools calibration and maintenance by the third party.
- Getting all spare parts price list from Principals and convert to local pricing. To provide relevant price list for contract / tender purposes.
- Any other duties and responsibilities as and when assigned by immediate superior or management.
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- Company:
IDS Medical Systems (Singapore) Pte Ltd - Designation:
Engineering Support Intern - Profession:
Engineering - Industry:
Healthcare / Fitness / Sports - Location:
Kallang