IDP Education Overview and Context IDP is a global leader in international education services. We’ve been operating for close to 50 years, creating a huge network of opportunity with offices in over 30 countries and a number of separate business lines offering specialised services to our many customers. While we will give you more information about each of our business lines shortly, in brief we: help international students study in English speaking countries. Our success comes from connecting students with the right course in the right institution and the right country; are a proud co-owner of IELTS, the world’s most popular high-stakes English language test that helps people to achieve their study and migration aspirations;
operate 11 English language teaching campuses across South East Asia; and acquired the Hotcourses Group in 2017, a leading course search database and student engagement company. As a sector leader, IDP delivers several professional development initiatives including the Australian International Education Conference (AIEC) and the popular English language teaching conference, CamTESOL. Most importantly our purpose is to help people as they strive to achieve their lifelong learning and career aspirations.
Reception & Customer Support (60%)
Manning of Reception area and attend to all enquiries. Registration of walk-in students and assigning the students to the respective counsellors. Create new and updating of student entries in CRM system (SAP Cloud4Customer). Assisting with IELTS registrations and issuing receipts for IELTS fees collected. Tally of daily cash and nets collection and issuing receipts for monies collected. To handle all email communications for the organisation and timely assignment of emails to respective parties. Ensure tidiness and cleanliness of reception and customer touchpoints. Inventory management for office supplies Handle travel documentation for overseas visitors Manage agendas/travel arrangements/appointments etc. for the upper management
Office Facilities Support and Administration (20%)
Provide general administration support to the Regional and Singapore office Collaborate with the Country Manager & Admin Team Lead to provide effective and efficient administrative support Review, manage and review all office and service/equipment contract/agreements under charge. Ensure Contractors meet Service Level Agreements. Ensure facilities are in good condition and take corrective actions if required. Report any hazards to management immediately Implement preventive maintenance program to ensure company facilities are well-cared for and adequate to support the company’s business operations Ensure office safety is in compliance with regulations set by the building management Respond to maintenance issues immediately upon notification Conduct training, drills and exercises in fire safety and ensure that fire safety requirements set by SCDF are fulfilled Coordinate office activities and operations to secure efficiency and compliance to company policies
IT Service Provider Coordination (10%)
Responsible for project management of IT Setup and succeeding implementation region/country specific systems Responsible for network administration Provide 1st level of troubleshoot assistance Work with IDP Service Desk and Vendor to provide trouble-free IT support at site Ensure all equipment are in good working condition at site. Eg. Support of PCs, handheld systems, printers, telephone systems, access systems IT, network and infrastructure system for local teams Installation, support and maintenance of applications Ensure procurements and reconciliation follows procedures and timelines
Ad-Hoc (10%)
Support with staff engagement and wellness activities and HR administrative work. Support with Special Projects eg. Office Move Work closely with internal and external stakeholders to develop and implement workplace safety and health management policies, operations processes and best practices to achieve high performance and service levels
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- Company:
IDP Singapore Private Limited - Designation:
Customer Service Officer (Maternity Cover) - Profession:
Admin / Secretarial - Industry:
Public Service / Education / Publishing