I Task Pte Ltd – Marketplace Operations Intern

Company
I Task Pte Ltd
itask.com.sg
Designation
Marketplace Operations Intern
Date Listed
03 Jul 2020
Job Type
Entry Level / Junior Executive
Free/ProjPart/TempIntern/TS
Job Period
Immediate Start, For At Least 3 Months
Profession
Customer Service / Communications
Industry
Computer and IT
Location Name
Regus - Singapore, Vision Exchange, Vision Exchange, Singapore
Address
#24-01 to #24-32, Vision Exchange, Singapore 608526
Map
Allowance / Remuneration
$400 - 600 monthly
Company Profile
COMPANY OVERVIEW:
Our company has developed a mobile application for users in Singapore & Malaysia which is a platform that creates the opportunity to improve the community's living quality.
Job Description
Job Description

 

  • Ensuring that platform listings adhere to our marketplace quality guidelines

  • Making sure all users enquiries are closed on time and helps resolve complicated users complaints

  • Provide technical support including help with new installations / app download

  • Inform users of current promotions while identifying opportunities to improve user experience and propose solutions

  • Conducting root cause analysis and propose solutions for new enquiries/issues that that may rise. Communicates any problems or issues to management for resolution

  • Assist in creating streamlined processes and documentation to communicate platform updates and collect users feedback

 

Requirements

 

  • No work experience required

  • Effectively Bilingual in both English and Chinese

  • Comfortable with start-up environment 

  • Organized, meticulous and resourceful

  • Excellent Customer Service skills 

  • Ability to manage multiple priorities and respond in a timely manner to request

  • Ability to communicate at all levels with internal/external clients by phone and email

  • Flexible schedule - weekdays; ability to work on Saturdays is a plus 

This position is already closed and no longer available.  You may like to view the other latest internships here.

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