I Task Pte Ltd – Marketplace Operations Intern

Company
I Task Pte Ltd
itask.com.sg
Designation
Marketplace Operations Intern
Date Listed
22 Jun 2020
Job Type
Entry Level / Junior Executive, Experienced / Senior Executive
Free/ProjPart/TempIntern/TS
Job Period
Immediate Start, For At Least 4 Months
Profession
Customer Service / Communications
Industry
Computer and IT
Location Name
Regus - Singapore, Vision Exchange, Vision Exchange, Singapore
Address
#24-01 to #24-32, Vision Exchange, Singapore 608526
Map
Allowance / Remuneration
$400 - 600 monthly
Company Profile
Our company has developed a mobile application for users in Singapore & Malaysia which is a platform that creates the opportunity to improve the community's living quality. 
Job Description

Job Description

  • Ensuring that platform listings adhere to our marketplace quality guidelines
  • Making sure all users enquiries are closed on time and help resolve complicated users complaints
  • Provide technical support including help with new installations/app download
  • Inform users of current promotions while identifying opportunities to improve user experience and propose solutions
  • Conducting root cause analysis and propose solutions for new enquiries/issues that that may rise. Communicates any problems or issues to management for resolution
  • Assist in creating streamlined processes and documentation to communicate platform updates and collect users feedback

Requirements

  • No work experience required
  • Effectively Bilingual in both English and Chinese
  • Comfortable with start-up environment
  • Organized, meticulous and resourceful
  • Excellent Customer Service skills
  • Ability to manage multiple priorities and respond in a timely manner to request
  • Ability to communicate at all levels with internal/external clients by phone and email
  • Flexible schedule - weekdays; ability to work on Saturdays is a plus
This position is already closed and no longer available.  You may like to view the other latest internships here.

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