Company
I Task Pte Ltd
itask.com.sg
Designation
Customer Service Intern
Date Listed
08 Oct 2020
Job Type
Entry Level / Junior Executive
Full/PermIntern/TS
Job Period
Immediate Start, For At Least 3 Months
Profession
Customer Service / Communications
Industry
Computer and IT
Location Name
Jurong East, Singapore
Address
Jurong East, Singapore
Map
Allowance / Remuneration
$400 - 600 monthly
Company Profile
The iTask Mission and Vision
To streamline the way people engage services in daily life and empower local service providers to uncover the true potential of their skills.
Our vision is to create opportunities for everyone by serving as a trusted gig economy platform in Southeast Asia. Through every Tasker and Requester, we believe in transforming the way people deal with local services, improving the community and enhancing the quality of life for millions of people.
Job Description
What You’ll Be Doing?
- Handle customer feedback, inquiries, complaints and requests that come through iTask platform’s various communication channels. These include but are not limited to inbound calls, WhatApps, Facebook comments, app store reviews and live chat.
- Handle customer-service-related inquiries and requests from platform’s users escalate less-related matters to relevant persons or divisions.
- Send messages and conduct outbound calls in order to investigate and resolve customer and the fleet issues as well as to update relevant persons regarding the status of their queries and issues.
- Escalate relevant customer inquiries and complaints to appropriate divisions – Operations, IT and Marketing.
What We Are Looking For?
- Currently pursuing or recently finish a Diploma / Bachelor Degree in Customer Service or any other field.
- Able to take pressure, patient, friendly, customer-centric.
- Have great interpersonal and communication skills.
- Ability to multitask and good problem solving skills.
- Fluent in English and Chinese (written and spoken).
- Passion for startup and marketplace services platform.
- Available full time for at least 3 months (longer internship preferred).
This position is already closed and no longer available. You may like to view the other latest internships here.
Related Job Searches:
- Company:
I Task Pte Ltd - Designation:
Customer Service Intern - Profession:
Customer Service / Communications - Industry:
Computer and IT - Location:
Jurong East
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